Dr. Jeffrey Lindsey is currently the Fire Chief for Estero Fire Rescue (FL). He holds an associate degree in Para-medicine from Harrisburg Area Community College, a bachelor degree in Fire and Safety from the University of Cincinnati, a master degree in Safety from Kennedy-Western University, and a master degree in Instructional technology from the University of South Florida. Dr. Lindsey eard a Ph.D. in Instructional Technology/Adult Education from the University of South Florida, and is currently completing the Executive Fire Officer Program at the National Fire Academy. Dr. Lindsey is author of Brady's Fire Service Instructor, and Co-author of Brady's Emegency Vehicle Operations text,… and is a regular lecturer on the national Fire scene.Mic Gunderson has been in EMS for over 30 years with third-service, fire rescue, private and military EMS organizations. He is the President of IPS an systems and process design and improvement firm that specializes in services to EMS, fire rescue and healthcare organizations. He serves on the faculty for the Masters in Emergency Health Services degree program at the Department of Emergency Health Services, University of Maryland Baltimore County, where he has taught EMS system design, ambulance service contracting, and quality management. He is a course developer and instructor for the EMS Quality Management Course at the National Fire Academy. He has served on the editorial boards for several peer-reviewed EMS journals, including Prehospital Emergency Care, Prehospital and Disaster Medicine, and the EMS Management Journal. Early in his career, he developed a interest in research working in a shock and resuscitation research laboratory at a medical school, which led him to start the first peer-reviewed EMS journal, which later evolved into Prehospital and Disaster Medicine. He served for 15 years on the faculty of the National Association of EMS Physicians' National EMS Medical Director's Course. Mic is a frequent lecturer at EMS conferences across North and South America and has had his work published extensively in both peer-reviewed and trade journals.