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| Diversity: An Overview | |
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| Learning Objectives | |
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| Our Changing Cultural Landscape | |
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| Demographic Changes in the United States | |
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| Technological and Social Changes | |
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| A Range of Reactions | |
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| Cultural Cruise Control | |
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| Beginning Adjustments | |
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| Fine Tuning | |
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| Views of Diversity: Assimilation and Pluralism | |
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| Dimensions of Diversity | |
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| Diversity Between and Within Groups | |
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| Diversity Myths | |
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| What Is Diversity Consciousness? | |
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| Diversity Education | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Diversity Consciousness and Success | |
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| Learning Objective | |
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| Definitions of Success | |
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| Sociocultural Theory and Success | |
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| Why Diversity Skills Are Important | |
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| Success at School | |
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| Success at Work | |
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| Individual/Organizational Benefits | |
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| The Individual | |
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| The Organization | |
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| Diversity Training in the Workplace | |
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| The Costs of Inadequate Diversity Consciousness | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Personal and Social Barriers to Success | |
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| Learning Objectives | |
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| Six Barriers to Success | |
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| Limited Perceptions | |
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| Ethnocentrism | |
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| Stereotypes | |
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| Prejudice | |
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| Prejudice Plus Power | |
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| Discrimination | |
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| Overcoming Diversity Barriers | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Developing Diversity Consciousness | |
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| Learning Objectives | |
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| The Importance of Diversity Consciousness | |
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| Cultural Encapsulation | |
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| Six Areas of Development | |
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| Examining Ourselves and Our Worlds | |
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| Expanding Our Knowledge of Others and Their Worlds | |
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| Stepping Outside of Ourselves | |
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| Gauging the Level of the Playing Field | |
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| Checking Up on Ourselves | |
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| Following Through | |
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| Strategies for Developing Diversity Consciousness | |
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| Diversity Education-A Range of Opportunities | |
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| A Lifelong, Continuing Process | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Communicating in a Diverse World | |
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| Learning Objectives | |
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| Communication and Culture | |
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| Electronic Communication | |
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| Diversity Consciousness and Communication | |
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| Areas of Development: Diversity Consciousness and Communication | |
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| Communication Matters | |
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| Barriers to Effective Communication | |
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| Hot Buttons | |
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| Difficult Dialogues | |
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| Communicating Inclusively | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Teamwork | |
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| Learning Objectives | |
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| Teams Today | |
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| Teamwork at School | |
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| Teamwork in the Workplace | |
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| Virtual Teaming | |
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| Developing Teamwork Skills | |
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| Diversity Consciousness and Teaming | |
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| High-Performance Teams | |
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| Ten Proven Strategies for Building High-Performance Teams | |
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| Obstacles to Teamwork | |
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| Conflict | |
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| Conflict Management | |
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| Case Studies | |
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| Exercises | |
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| internet Assignment | |
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| Notes | |
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| Leadership | |
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| Learning Objectives | |
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| What is Leadership? | |
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| Diversity-Conscious Leadership | |
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| Who Can Be a Diversity-Conscious Leader? | |
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| Key Skills of a Diversity-Conscious Leader | |
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| Adapting | |
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| Thinking and Communicating Inclusively | |
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| Assessing and Monitoring | |
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| Four Building Blocks of Diversity-Conscious Leadership: An Assessment | |
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| Leadership Theories | |
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| Leadership in a Cultural Context | |
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| Individualism Versus Collectivism | |
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| Large or Small Power Distance | |
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| Strong or Weak Uncertainty Avoidance | |
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| Masculinity Versus Femininity | |
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| The Diversity-Conscious Leader of the Future | |
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| Leadership Development | |
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| Future Challenges | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Conclusion | |
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| Learning Objectives | |
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| Opening Our Minds to Opportunities | |
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| Future Challenges | |
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| Technological Change and Globalization | |
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| Changing Demographics in the United States | |
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| Continuing Potential for Divisiveness and Hope | |
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| Case Studies | |
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| Exercises | |
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| Internet Assignment | |
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| Notes | |
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| Bibliography | |
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| Index | |