Developing Quality Technical Information A Handbook for Writers and Editors

ISBN-10: 0133118975
ISBN-13: 9780133118971
Edition: 3rd 2014
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Description: Today, technical communicators have an even greater responsibility to help their organizations create easy-to-use, leading-edge products. The era of simply "papering" a product with lengthy manuals is over: now, communicators need to create  More...

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Book details

List price: $49.99
Edition: 3rd
Copyright year: 2014
Publisher: Pearson Education
Publication date: 6/25/2014
Binding: Paperback
Pages: 624
Size: 9.25" wide x 7.25" long x 1.25" tall
Weight: 1.782
Language: English

Today, technical communicators have an even greater responsibility to help their organizations create easy-to-use, leading-edge products. The era of simply "papering" a product with lengthy manuals is over: now, communicators need to create self-documenting interfaces and self-correcting messages, and help product teams craft offerings that always place the user front-and-center. The newest edition of IBM's classic Developing Quality Technical Information: A Handbook for Writers and Editors focuses squarely on these new realities. It introduces a new technical communications model that:Involves technical communicators during the product design phaseChanges the way technical communicators think about their roles in developing technical contentEmphasizes user advocacyShows how to embrace emerging trends in product designHelps writers think more and write lessDelivers the right content at the right time, in the most direct, clear, and minimal form possibleDrawing on IBM's unsurpassed technical communications experience, you'll discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information , Third Edition is an indispensable resource for the future of technical communication.

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