Intercultural Business Communication:

ISBN-10: 0132971275
ISBN-13: 9780132971270
Edition: 2012
List price: $112.00
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Description: Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the  More...

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Book details

List price: $112.00
Copyright year: 2012
Publisher: Pearson College Div
Binding: Paperback
Pages: 320
Size: 7.00" wide x 9.00" long x 0.50" tall
Weight: 1.144
Language: English

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

New to the Sixth Edition
Foreword
Preface
About the Authors
The Nature of Intercultural Communication
Globalization, Glocalization, and Grobalization
Culture
Enculturation
Acculturation
Ethnocentrism
Norms, Rules, Roles, and Networks
Subcultures and Subgroups
Cultural Intelligence
Communication Barriers
Intercultural Constructs
Global Mindsets
Multinational Management Orientations
Terms
Exercise 1.1
Questions and Cases for Discussion
Cases
Activities
References
Universal Systems
Economic Systems
Political Systems
World Economics
Educational Systems
Marriage and Family Systems
Social Hierarchies and Interaction
Terms
Exercise 2.1
Exercise 2.2
Questions and Cases for Discussion
Cases
Activities
References
Contrasting Cultural Values
Values
Semantic Differences
Attribution and Perception
Attitudes Toward Women
Work Attitudes
Attitudes Toward Ethics
Religious Influences
Individualism and Collectivism
Terms
Exercise 3.1
Questions and Cases for Discussion
Cases
Activities
References
Cultural Shock
Stages of Cultural Shock
Alleviating Cultural Shock
Aspects of Cultural Shock
Relationships and Family Considerations
Public and Private Self
Terms
Exercise 4.1
Exercise 4.2
Questions and Cases for Discussion
Cases
Activities
References
Language
High- and Low-Context Language
Language Diversity
The Language of Numbers
Informal and Alternative Languages
Forms of Verbal Interaction
Linear and Nonlinear Language
Vocabulary Equivalence
Parables and Proverbs
Conversation Taboos
Nature of Language
Translation Problems
Interpreter Use
Host Language
Thought
Language and Culture Interaction
Terms
Exercise 5.1
Questions and Cases for Discussion
Cases
Activities
References
Oral and Nonverbal Communication Patterns
Thought Patterns
Paralanguage
Chronemics
Proxemics
Oculesics
Olfactics
Haptics
Kinesics
Chromatics
Silence
Nonverbal Leakage
Objects, Signs, and Symbols
Terms
Exercise 6.1
Exercise 6.2
Questions and Cases for Discussion
Cases
Activities
References
Written Communication Patterns
International English
Writing Tone and Style
Letter Formats
Facsimiles (Fax)
Electronic Mail (E-Mail)
R�sum� and Job Search Information
Terms
Exercise 7.1
Questions and Cases for Discussion
Cases
Activities
References
Global Etiquette
Introductions, Greetings, and Handshakes
Business Card Exchange
Position and Status
Electronic Communication Etiquette
Dining Practices
Tipping
Gift Giving
Travel Etiquette
Terms
Exercise 8.1
Questions and Cases for Discussion
Cases
Activities
References
Business and Social Customs
Verbal Expressions
Male/Female Relationships and Workplace Equality
Humor in Business
Superstitions and Taboos
Dress and Appearance
Customs Associated with Holidays and Holy Days
Office Customs and Practices
Customary Demeanor/Behavior
Bribery
Special Foods and Consumption Taboos
Terms
Exercise 9.1
Questions and Cases for Discussion
Cases
Activities
References
Intercultural Negotiation Process
Steps in the Negotiation Process
Mistakes Commonly Made During Negotiations
Intercultural Negotiation Models
Negotiation Strategies
Trade Agreements
Negotiation Styles
Terms
Exercise 10.1
Questions and Cases for Discussion
Cases
Activities
References
Intercultural Negotiation Components
Cross-Cultural Negotiation Components
Stereotypes That Affect Intercultural Negotiations
Comparative Negotiation Styles
Characteristics of Effective Negotiators
Importance of Protocol in Intercultural Negotiations
Group versus Individual Orientation
Face-to-Face Strategies
Role of the Media
Personal Constructs
Terms
Exercise 11.1
Questions and Cases for Discussion
Cases
Activities
References
Laws Affecting International Business and Travel
Home-Country and Host-Country Laws
International Law
Contracts
Global Patents
Nonwritten Law
Ethics and the Law
International Travel and Law
Country-Specific Travel Tips
Terms
Exercise 12.1
Exercise 12.2
Questions and Cases for Discussion
Cases
Activities
References
Glossary
Answers to Exercises
Index

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