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| New to the Sixth Edition | |
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| Foreword | |
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| Preface | |
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| About the Authors | |
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| The Nature of Intercultural Communication | |
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| Globalization, Glocalization, and Grobalization | |
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| Culture | |
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| Enculturation | |
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| Acculturation | |
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| Ethnocentrism | |
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| Norms, Rules, Roles, and Networks | |
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| Subcultures and Subgroups | |
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| Cultural Intelligence | |
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| Communication Barriers | |
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| Intercultural Constructs | |
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| Global Mindsets | |
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| Multinational Management Orientations | |
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| Terms | |
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| Exercise 1.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Universal Systems | |
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| Economic Systems | |
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| Political Systems | |
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| World Economics | |
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| Educational Systems | |
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| Marriage and Family Systems | |
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| Social Hierarchies and Interaction | |
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| Terms | |
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| Exercise 2.1 | |
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| Exercise 2.2 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Contrasting Cultural Values | |
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| Values | |
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| Semantic Differences | |
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| Attribution and Perception | |
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| Attitudes Toward Women | |
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| Work Attitudes | |
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| Attitudes Toward Ethics | |
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| Religious Influences | |
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| Individualism and Collectivism | |
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| Terms | |
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| Exercise 3.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Cultural Shock | |
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| Stages of Cultural Shock | |
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| Alleviating Cultural Shock | |
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| Aspects of Cultural Shock | |
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| Relationships and Family Considerations | |
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| Public and Private Self | |
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| Terms | |
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| Exercise 4.1 | |
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| Exercise 4.2 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Language | |
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| High- and Low-Context Language | |
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| Language Diversity | |
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| The Language of Numbers | |
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| Informal and Alternative Languages | |
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| Forms of Verbal Interaction | |
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| Linear and Nonlinear Language | |
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| Vocabulary Equivalence | |
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| Parables and Proverbs | |
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| Conversation Taboos | |
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| Nature of Language | |
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| Translation Problems | |
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| Interpreter Use | |
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| Host Language | |
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| Thought | |
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| Language and Culture Interaction | |
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| Terms | |
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| Exercise 5.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Oral and Nonverbal Communication Patterns | |
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| Thought Patterns | |
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| Paralanguage | |
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| Chronemics | |
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| Proxemics | |
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| Oculesics | |
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| Olfactics | |
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| Haptics | |
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| Kinesics | |
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| Chromatics | |
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| Silence | |
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| Nonverbal Leakage | |
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| Objects, Signs, and Symbols | |
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| Terms | |
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| Exercise 6.1 | |
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| Exercise 6.2 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Written Communication Patterns | |
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| International English | |
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| Writing Tone and Style | |
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| Letter Formats | |
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| Facsimiles (Fax) | |
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| Electronic Mail (E-Mail) | |
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| R�sum� and Job Search Information | |
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| Terms | |
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| Exercise 7.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Global Etiquette | |
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| Introductions, Greetings, and Handshakes | |
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| Business Card Exchange | |
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| Position and Status | |
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| Electronic Communication Etiquette | |
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| Dining Practices | |
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| Tipping | |
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| Gift Giving | |
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| Travel Etiquette | |
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| Terms | |
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| Exercise 8.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Business and Social Customs | |
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| Verbal Expressions | |
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| Male/Female Relationships and Workplace Equality | |
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| Humor in Business | |
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| Superstitions and Taboos | |
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| Dress and Appearance | |
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| Customs Associated with Holidays and Holy Days | |
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| Office Customs and Practices | |
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| Customary Demeanor/Behavior | |
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| Bribery | |
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| Special Foods and Consumption Taboos | |
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| Terms | |
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| Exercise 9.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Intercultural Negotiation Process | |
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| Steps in the Negotiation Process | |
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| Mistakes Commonly Made During Negotiations | |
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| Intercultural Negotiation Models | |
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| Negotiation Strategies | |
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| Trade Agreements | |
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| Negotiation Styles | |
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| Terms | |
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| Exercise 10.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Intercultural Negotiation Components | |
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| Cross-Cultural Negotiation Components | |
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| Stereotypes That Affect Intercultural Negotiations | |
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| Comparative Negotiation Styles | |
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| Characteristics of Effective Negotiators | |
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| Importance of Protocol in Intercultural Negotiations | |
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| Group versus Individual Orientation | |
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| Face-to-Face Strategies | |
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| Role of the Media | |
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| Personal Constructs | |
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| Terms | |
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| Exercise 11.1 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Laws Affecting International Business and Travel | |
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| Home-Country and Host-Country Laws | |
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| International Law | |
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| Contracts | |
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| Global Patents | |
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| Nonwritten Law | |
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| Ethics and the Law | |
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| International Travel and Law | |
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| Country-Specific Travel Tips | |
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| Terms | |
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| Exercise 12.1 | |
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| Exercise 12.2 | |
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| Questions and Cases for Discussion | |
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| Cases | |
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| Activities | |
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| References | |
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| Glossary | |
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| Answers to Exercises | |
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| Index | |