Customer Service A Practical Approach

ISBN-10: 013274239X
ISBN-13: 9780132742399
Edition: 6th 2013 (Revised)
Authors: Elaine K. Harris
List price: $63.99 Buy it from $44.70
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Description: The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide  More...

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Book details

List price: $63.99
Edition: 6th
Copyright year: 2013
Publisher: Pearson Education, Limited
Publication date: 1/5/2012
Binding: Paperback
Pages: 192
Size: 8.00" wide x 9.75" long x 0.50" tall
Weight: 1.122

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology,new Ethics in Actionexercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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