Conflict Survival Kit Tools for Resolving Conflict at Work

ISBN-10: 0132741059
ISBN-13: 9780132741057
Edition: 2nd 2013
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Description: Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories,  More...

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Book details

List price: $53.99
Edition: 2nd
Copyright year: 2013
Publisher: Pearson Education, Limited
Publication date: 1/6/2012
Binding: Paperback
Pages: 384
Size: 8.00" wide x 10.00" long x 1.00" tall
Weight: 1.958
Language: English

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

The Nature of Conflict
The Theory and Context for Managing Conflict in the Workplace
Preventing Conflict
Approaches to Conflict
Working Toward Collaboration
Interpersonal Communication Skills for Resolving Conflict
The Three Channels of Communication
Listening to Resolve Conflict and Build Lasting Relationships
The Communication Continua
Preparing to Resolve Conflicts
Are You Capable?
Opening the Doors to Conflict Resolution
Application and Practice
The Building Blocks of Collaboration
Integrative Negotiation: Negotiating as Partners
Overcoming Barriers to Integrative Negotiation
Mediating Conflicts Between Parties
Decision-Making Choices for the Manager
Handling Conflicts Requiring Direct Confrontation
Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
Achieving Effectiveness as a Conflict Manager

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