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Acknowledgments | |
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About the Authors | |
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Prologue: Monday Morning Dread | |
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The Trouble with Work | |
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Do We All Hate Our Jobs? | |
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The People Problem | |
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The Personal Cost | |
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The Beginning | |
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Venting | |
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Should I Stay or Should I Go? | |
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Seeing Differently Through Models | |
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Change the Situation | |
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Leave the Situation | |
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First, Change Your Perspective | |
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The Magic of Perspective | |
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Glasses without Frames | |
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Wearing New Glasses | |
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Changing Perspective: An Exercise | |
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About Perspective Shift | |
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Tips for the Journey | |
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Stay Employed | |
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Stay Engaged | |
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Be Supported | |
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Be Selective | |
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Drive the Change | |
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Own the Wins | |
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Stay Positive | |
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Read the Stories | |
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Do the Work | |
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Get Organized | |
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"Rinse and Repeat" | |
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Homework: Before, During, and After | |
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Before Work | |
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At Work | |
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After Work | |
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How People Act | |
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Dr. Fisher's Story | |
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Observe Behavior | |
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Not a New Idea | |
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Behavior Defined | |
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Two Key Differences | |
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Differences in "Focus": Task Versus People | |
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Differences in "Approach": Reflective Versus Assertive | |
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From Two Questions to Four Styles | |
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Behavioral Styles in Detail | |
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Task Focused + Assertive = Direct | |
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People Focused + Assertive = Inspire | |
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People Focused + Reflective = Stabilize | |
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Task Focused + Reflective = Regulate | |
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From Theory to Practice | |
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Watching the Action | |
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Jamal's Story | |
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Behavior in Action | |
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Conflict Between Styles | |
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Myself, My Colleagues, My Job | |
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Using Your New Perspective | |
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Observe without Judgment | |
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Categorize Behavior, not People | |
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Use Your Experience; Don't Let It Use You | |
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Answer Only If You Can | |
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Your New Perspective, Revisited | |
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The Easy-View Summary | |
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Homework: Before, During, and After | |
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Before Work | |
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At Work | |
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After Work | |
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Want More? | |
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Why People Act | |
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Edward Muzio's Story | |
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Master Motivation | |
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How Versus Why | |
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Motivation Defined | |
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Motivation Versus Survival | |
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Building the Six Factors | |
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Three Kinds of "Why" | |
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Invisible Versus Visible | |
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Six Motivating Factors | |
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Connecting Questions to Motivation | |
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Answering the Two Questions | |
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Six Factors in Detail | |
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Task + Visible = Results | |
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Task + Invisible = Truth | |
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People + Visible = Assistance | |
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People + Invisible = Power | |
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Process + Visible = Structure | |
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Process + Invisible = Form | |
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From Theory to Practice | |
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Figuring Out Why | |
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Ariel's Story | |
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Motivation in Action | |
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Motivational Conflict | |
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Myself, My Colleagues, My Job | |
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Using Your New Perspective | |
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Learn, Don't Judge | |
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One Observation is not a Conclusion | |
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Describe Motivators, not People | |
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Stay Honest | |
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The Easy-View Summary | |
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Homework: Before, During, and After | |
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Before Work | |
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At Work | |
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After Work | |
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What People Do | |
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Erv Thomas' Story | |
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Harmonize Tasks | |
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The What | |
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Task Perks Defined | |
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Finding Positive Job Experiences | |
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The Importance of Task Feedback | |
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Types of Task | |
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Task Type Defined | |
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Predictability | |
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Urgency | |
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Determining Task Type | |
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The Task Type Matrix | |
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Task Types in Detail | |
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Anticipated + Deliberate = Long Range | |
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Anticipated + Immediate = Methodical | |
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Unforseen + Immediate = Quick-Fix | |
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Unforseen + Deliberate = Adjustable | |
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From Theory to Practice | |
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Do What You Like | |
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Conrad's Story | |
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Task Balance in Action | |
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Task Type Conflict | |
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Myself, My Colleagues, My Job | |
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Using Your New Perspective | |
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Think in Blends, not in Absolutes | |
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Change Type When you Change Task | |
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Convert Task Types with Care | |
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Set Up for Success | |
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The Easy-View Summary | |
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Homework: Before, During, and After | |
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Before Work | |
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At Work | |
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After Work | |
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Want More? | |
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Got Skills? | |
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Millie's Story | |
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Get the Right Skills | |
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Skills Defined | |
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One Simple Question | |
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Two Kinds of Skills | |
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Hard Skills | |
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Soft Skills | |
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Seeing "Skills" | |
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The Eyes of Others | |
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Change Your Own View: An Exercise | |
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Developing "Skills" | |
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Developing Hard Skills | |
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Developing Soft Skills | |
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What If I Can't Get It? | |
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Using Your New Perspective | |
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Beware of Bias | |
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"Mind Your Own...Skills" | |
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Silently Notice the Skills of Others | |
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Avoid Judgment and Certainty | |
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The Easy-View Summary | |
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Homework: Before, During, and After | |
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Before Work | |
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During Work | |
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After Work | |
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Want More? | |
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A Bird's Eye View | |
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Jim's Story | |
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The Bird's Eye View | |
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A Still Broader View | |
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The Third Person, Revisited | |
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Sources of Pain | |
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Your Pain: An Exercise | |
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Your Critical Few: An Exercise | |
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Finding Solutions | |
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Interpretation | |
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From Interpretation to Action | |
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Staying Open | |
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Should I Stay or Should I Go? | |
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Me Versus My Job | |
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Our "Relationship" | |
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No Decision: The Best Decision | |
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For the Moment | |
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Taking the Broadest Perspective | |
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Use Emotional Cues | |
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Use the Third Person | |
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Solve the Right Problem | |
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Be Supported | |
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In Closing: Steer Your Own Ship | |
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Appendix | |
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Notes | |
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Index | |