Communication Skills Preparing for Career Success

ISBN-10: 0132327961
ISBN-13: 9780132327961
Edition: 3rd 2007 (Revised)
List price: $92.20
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Description: The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and  More...

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Book details

List price: $92.20
Edition: 3rd
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 8/2/2006
Binding: Paperback
Pages: 264
Size: 8.00" wide x 10.00" long x 0.75" tall
Weight: 1.166
Language: English

The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in todayrsquo;s competitive job market. Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service. Because of its ease of use this guide is invaluable to those who need to present information from all walks of life: from students to trainer-facilitators to CEOs. Adult learners who develop the skills presented in this book can expect to experience more satisfying work lives, improved interpersonal relationships, and increased self-confidence.

Preface
Communication Blueprint
Communication Blueprint
Introduction
Communication Defined
Functions of Communication
Communication Process Model
Types of Noise
Communication Climate
Communication Tools
Overcoming Barriers
Giving and Getting Feedback
Recognizing and Limiting Information Overload
Improving Relations
Remaining Sensitive to the Organization's Structure
Chapter 1 Tool Check
Chapter 1 Interactions
Communication Process Model
Feedback Exercise
Communication Tips Presentation
Personal Experience Talk
Communication Self-Assessment
Diversity Blueprint
Diversity Blueprint
Acknowledge Intercultural Interdependence
Picture Intercultural Communication
Understand Principles of Intercultural Communication
Intercultural Communication Styles
Diversity Tools
Overcome Personal Biases
Relate Culture to Communication
Empathize with Non-English Speakers
Develop Cross-Cultural Competence
Chapter 2 Tool Check
Chapter 2 Interactions
Intercultural Personality Profile
Show and Tell
Nonverbal Intercultural Differences
Verbal Intercultural Differences
Making Intercultural Contact
Listening Blueprint
Listening Blueprint
Recognize Importance of Listening
Identify Types of Listening
Minimize Bad Listening Habits
Interpret Nonverbal Behaviors
Listening Tools
Attending Tools
Remembering Tools
Evaluating Tools
Responding Tools
Response Style Summary
Chapter 3 Tool Check
Chapter 3 Interactions
Self-Assessment
Response Styles Questionnaire
Listening Reports
Active Listening Identification
Paraphrasing Practice
Interpersonal Blueprint
Interpersonal Blueprint
Build Positive Workplace Relations
Define Conflict Types
Recognize Conflict Styles
Consider Conflict Strategies
Interpersonal Relationship Tools
Using Skillful Language
Specific Language
Tentative Language
Informing Language
Using Assertion Messages
Behavior Description Statements
Problems with Behavior Descriptions
Constructive Feeling Messages
Problems with Feeling Messages
Consequence Statements
Impression Checks
Request Statements
Chapter 4 Tool Check
Chapter 4 Interactions
Sending Combined Assertion Messages
Responding to Criticism
Presentations Blueprint
Presentations Blueprint
Identify Workplace Presentations
Preview Preparation Steps
Select Delivery Style
Presentation Tools
State Central Ideas
Select Supporting Materials
Construct Outlines
Rehearse Delivery
Chapter 5 Tool Check
Chapter 5 Interactions
Central Idea Exercise
Scrambled Outline #1
Scrambled Outline #2
Informative Presentation Assignment
Persuasive Presentation Assignment
Teamwork Blueprint
Teamwork Blueprint
Identify Benefits of Workplace Teams
Analyze Effective Teams
Recognize Stages of Team Development
Identify Positive Participation Skills
Teamwork Tools
Organize the Team
Accept Member and Leader Responsibilities
Employ a Problem-Solving Approach
Communicate Team Progress
Chapter 6 Tool Check
Chapter 6 Interactions
Participation Style Self-Analysis
Self-Analysis of Teamwork
A Problem-Solving Exercise
Interview a Work Team
Team Article Review
Job Search Blueprint
Job Search Blueprint
Recognize Employment Trends
Define the Job Search
Identify the Components of the Job Search
Identify the Need for a Job Search
Job Search Tools
Analyze Yourself
Investigate Your Career
Identify Sources of Job Leads
Chapter 7 Tool Check
Chapter 7 Interactions
Interests and Achievments Inventory
Skills Inventory
Values Inventory
RIASEC Self-Assessment
Occupational Survey Assignment
Job Leads Exercise
Written Communication Blueprint
Written Communication Blueprint
Look Good on Paper
Identify the Role of the Resume
Examine Types of Job Letters
Assess Application Forms
Written Communication Tools
Determine Resume Format
Meet Requirements for Letters of Application
Select Elements for Follow-up Letters
Follow Guidelines for Application Forms
Chapter 8 Tool Check
Chapter 8 Interactions
Resume Assignment
Letter of Application Assignment
Follow-up Letter Assignment
Application Form Assignment
Interviewing Blueprint
Interviewing Blueprint
Determine Importance of the Interview
Identify Types of Interviews
Respond to Types of Interviewing Questions
Respond to Illegal Questions
Interviewing Tools
Prepare for the Interview
Create a Positive Impression
Follow-up After the Interview
Chapter 9 Tool Check
Chapter 9 Interactions
Interviewer's Plan Sheet
Applicant's Plan Sheet
Mock Interview Assignment
Customer Service Blueprint
Customer Service Blueprint
Establish Customer Service Background
Review the Customer Service Model
Establish the Need for Customer Service
Customer Service Tools
Provide Quality Customer Service
Resolve Customer Complaints
Chapter 10 Tool Check
Chapter 10 Interactions
Company Research
Company Inventory
Customer Service Survey
Article Review
Personal Experience Talk
Index

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