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| Dental Practice Administration | |
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| Introduction to the Dental Front Office | |
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| Administrator | |
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| Duties of the Dental Front Office Administrator Technology and the Dental Administrator | |
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| Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations | |
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| Professional Attitudes and Actions | |
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| Interpersonal Skills | |
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| Pre-Vacation Work Planning Promotions Promotable Attitudes | |
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| On The Job Now (Special Feature) | |
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| Ethical, Legal, and Regulatory Issues and Responsibilities | |
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| Role of the American Dental Association | |
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| HIPAA Practice Pitfall (Special Feature) | |
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| Forms of Fraud | |
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| Practice Pitfall (Special Feature) | |
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| Bad Faith Awards | |
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| Practice Pitfall (Special Feature) | |
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| The Dental Office Team and Patient Relations | |
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| The Role of the Dentist | |
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| The Role of the Dental Hygienist | |
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| The Role of the Chairside Dental Assistant | |
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| Technology and the Dental Office | |
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| General Office Procedures | |
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| Basic Administrative Functions and Printed Communication | |
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| Managing The Dental Front Office | |
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| Dental Front Office Management | |
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| Dental Terminology and Anatomy of the Oral Cavity | |
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| Dental Chart Documentation | |
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| Dental Office Forms | |
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| ASA Physical Status Classification System | |
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| Clinical Records Management | |
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| Dental Insurance Programs, Coding, and Billing | |
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| Dental Reference Books and Insurance Contract Interpretation | |
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| Alternative Benefit Plans | |
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| Insurance Carrier Directories | |
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| Dental Services and Coding | |
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| Dental Billing and the Dental Claim Form | |
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| Finances and Accounting | |
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| Dental Practice Accounts Receivable | |
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| Accounts Payable and Financial Records Management | |
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| Quarterly Returns | |
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| Securing Employment | |
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| Employment Skills and Job Search Strategies | |
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| Glossary and Appendices | |
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| Glossary | |
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