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Check-In Check-Out Managing Hotel Operations

ISBN-10: 0132059673
ISBN-13: 9780132059671
Edition: 8th 2009
List price: $123.60
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Description: Check-In, Check-Outprovides complete coverageof the hotels front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition  More...

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Book details

List price: $123.60
Edition: 8th
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 3/25/2008
Binding: Hardcover
Pages: 624
Size: 8.00" wide x 10.00" long x 1.25" tall
Weight: 3.234
Language: English

Check-In, Check-Outprovides complete coverageof the hotels front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Table of Contents
The Hotel Industry
The Traditional Hotel Industry
The Modern Hotel Industry
The Structure of the Hotel Industry
The Reservations Process
Forecasting Availability and Overbooking
Global Reservations Technologies
Individual Reservations and Group Reservations
Guest Service and Rate Structures
Managing Guest Service
Arrival, Registration, Assignments and Rooming
Role of the Room Rate
The Hotel Revenue Cycle
Billing and the Guest Folio
Credit and the City Ledger
Cash Transactions
Technology
The Night Audit
Hotel Technology
Glossary
Bibliography
Index

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