Check-In Check-Out Managing Hotel Operations

Name: Check-In Check-Out Managing Hotel Operations
Price: 104.96 USD
Availability: InStock
ISBN: 9780132059671

ISBN-10: 0132059673

ISBN-13: 9780132059671

Edition: 8th 2009

Authors: Jerome J. Vallen, Gary K. Vallen

List price: $123.60

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Description:

Check-In, Check-Outprovides complete coverageof the hotels front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Book details

List price: $123.60
Edition: 8th
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 3/25/2008
Binding: Hardcover
Pages: 624
Size: 8.00" wide x 10.00" long x 1.25" tall
Weight: 2.838
Language: English



Table of Contents



The Hotel Industry



The Traditional Hotel Industry



The Modern Hotel Industry



The Structure of the Hotel Industry



The Reservations Process



Forecasting Availability and Overbooking



Global Reservations Technologies



Individual Reservations and Group Reservations



Guest Service and Rate Structures



Managing Guest Service



Arrival, Registration, Assignments and Rooming



Role of the Room Rate



The Hotel Revenue Cycle



Billing and the Guest Folio



Credit and the City Ledger



Cash Transactions



Technology



The Night Audit



Hotel Technology


Glossary


Bibliography


Index