| |
| |
| Preface | |
| |
| |
| Acknowledgments | |
| |
| |
| |
| Strategic Renewal and Change | |
| |
| |
| Putting the Customer First at Grand Union | |
| |
| |
| Strategic Responsiveness | |
| |
| |
| Behavioral Change | |
| |
| |
| Nonbehavioral Change | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: Indecent (?) Sports Talk | |
| |
| |
| Endnotes | |
| |
| |
| |
| Theories of Effective Change Implementation | |
| |
| |
| Tales of Woe at Concord Bookshop | |
| |
| |
| Theories of Change Implementation | |
| |
| |
| Organizational Development's Contribution to Change Implementation | |
| |
| |
| Resistance to Change | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: Leading Change at First St. Louis Bank (A) | |
| |
| |
| Endnotes | |
| |
| |
| |
| Organizational Diagnosis | |
| |
| |
| Carly Fiorina Comes to Hewlett-Packard | |
| |
| |
| Diagnosing the Organization | |
| |
| |
| Starting with Dialogue | |
| |
| |
| The Consultant Role | |
| |
| |
| Getting Started with Organizational Diagnosis | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: Managing Transformation at National Computer Operations | |
| |
| |
| Endnotes | |
| |
| |
| |
| Organizational Culture and Change | |
| |
| |
| Culture and Change at Xerox | |
| |
| |
| Culture and Behavior | |
| |
| |
| Culture and Change | |
| |
| |
| Assessing Culture | |
| |
| |
| Leaders Shape Culture | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: New Culture or Back to Roots? Lou Gerstner at IBM (A) | |
| |
| |
| Endnotes | |
| |
| |
| |
| Organizational Design and Redesign | |
| |
| |
| Redesigning Processes at Midwest Data Services | |
| |
| |
| Organizational Design | |
| |
| |
| Understanding Design Challenges | |
| |
| |
| Building Commitment | |
| |
| |
| Building Teamwork | |
| |
| |
| Altering Organization Design | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: Matthew Espe Transforms Ikon's Business Model | |
| |
| |
| Endnotes | |
| |
| |
| |
| Developing Human Resources | |
| |
| |
| Strategic Renewal at Taco Bell | |
| |
| |
| Human Resource Development and Change | |
| |
| |
| Developing Competencies to Support Change | |
| |
| |
| Removal and Replacement | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: "It's Only Rock 'n' Roll (But I Like It)" | |
| |
| |
| Endnotes | |
| |
| |
| |
| Reinforcing New Behaviors | |
| |
| |
| Global Structure at IBM | |
| |
| |
| Selecting the Appropriate Organizational Focus | |
| |
| |
| Aligning Financial Measures with New Behaviors | |
| |
| |
| Using Incentives to Support New Behaviors | |
| |
| |
| Technology and Behavior Change | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: Aligning Structure with Strategy at the Baer College of Management (A) | |
| |
| |
| Endnotes | |
| |
| |
| |
| Change Leadership | |
| |
| |
| Robert Horton at BP | |
| |
| |
| Understanding Leadership | |
| |
| |
| The Tasks of Change Leadership | |
| |
| |
| Beyond Individual Leadership | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: Leading Change-Carlos Ghosn at Michelin, Renault, and Nissan Motors | |
| |
| |
| Endnotes | |
| |
| |
| |
| Putting It All Together | |
| |
| |
| Turnaround and Transformation at Duke University Children's Hospital | |
| |
| |
| Sequencing Interventions | |
| |
| |
| Where to Start: Piloting Change | |
| |
| |
| The Requirement for Ongoing Change | |
| |
| |
| Conclusion | |
| |
| |
| Chapter Vocabulary | |
| |
| |
| Discussion Questions | |
| |
| |
| Case Discussion: The Asda Way of Working (A) | |
| |
| |
| Endnotes | |
| |
| |
| Index | |