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Coping with Toxic Managers, Subordinates ... and Other Difficult People Using Emotional Intelligence to Survive and Prosper

ISBN-10: 0131409956
ISBN-13: 9780131409958
Edition: 2004
Authors: Roy H. Lubit
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Description: Proven strategies for overcoming " toxic " managers and personalities! bull; Proven, practical solutions that work for subordinates, colleagues and superiors. Tips to identify what really drives any toxic individual--including those in personal  More...

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Book details

List price: $29.99
Copyright year: 2004
Publisher: FT Press
Publication date: 11/17/2003
Binding: Paperback
Pages: 400
Size: 6.00" wide x 8.90" long x 0.90" tall
Weight: 1.386
Language: English

Proven strategies for overcoming " toxic " managers and personalities! bull; Proven, practical solutions that work for subordinates, colleagues and superiors. Tips to identify what really drives any toxic individual--including those in personal relationships. Written by a leading psychiatrist, executive coach and former senior consultant for PricewaterhouseCoopers' Organization and Change Management practice.

Introduction
An Emotional Intelligence Approach to Coping with Toxic Managers and Subordinates
Informed Consent for Those Who Read This Book
Emotional Intelligence Approach
Developing Your Emotional Intelligence
Roots of Toxic behavior
Why Understand Difficult People? Myths Rationalizing Destructive behavior
Further Reading
Narcissistic Managers
Definition of Narcissism
Origins of Destructive Narcissism
Healthy Self-Esteem Versus Destructive Narcissism
Types of Narcissistic Managers
Factors Worsening Narcissism
Overview
Additional Material
Grandiose Managers
Organizational Impact of Grandiose Managers
Origins of Grandiosity
Emotional Intelligence Approach to Grandiose Managers
Conclusion
Your Turn
Further Reading
Endnotes
Control Freaks
Emotional Intelligence Approach to Control Freaks
Conclusion
Your Turn
Paranoid Managers
Origins of Paranoia
Impact of Paranoid Managers
Emotional Intelligence Approach to Paranoid Managers
Conclusion
Your Turn
Further Reading
Unethical Managers
Antisocial Managers
Emotional Intelligence Approach to Antisocial Managers
Conclusion
Your Turn
Further Reading
Unethical Opportunists
Organizational Impact
Emotional Intelligence Approach to Unethical Managers
Conclusion
Your Turn
Further Reading
Aggressive Managers.T The Many Faces of Aggression
Overview
Ruthless Managers
Emotional Intelligence Approach to Ruthless Managers
Conclusion
Your Turn
Further Reading
Bullying Managers
Impact of Bullies
Emotional Intelligence Approach to Bullying Managers
Conclusion
Your Turn
Further Reading
Homicidal Managers
Conclusion
Your Turn
Further Reading
Sexual Harassment
Judging if It Is Sexual Harassment
Emotional Intelligence Approach to Dealing with Sexual Harassment
Dating and Flirting at Work
Conclusion
Your Turn
Further Reading
Chauvinists Needing Diversity Training
Why Do People Harass and Discriminate Against Others? Emotional Intelligence Approach to Chauvinistic behavior
Conclusion
Your Turn
Endnote
Volatile Managers
Origins of Volatile behavior
Factors Fostering Volatility
Organizational Impact of Volatile Managers
Emotional Intelligence Approach to Dealing with Volatile Managers
Diffusing the Situation
Dealing with Your Own Feelings
For HR and Senior Managers
Conclusion
Your Turn
Further Reading
Frantic Colleagues
Emotional Intelligence Approach to Frantic Managers
Conclusion
Your Turn
Further Reading
Underpinnings of Aggression
Three Theories on Aggression
Factors Modulating Our Aggression
Psychiatric/Emotional Problems
Culture and Aggression
Group Dynamics
Why We Let Ourselves Become Aggressive
Conclusion
Further Reading
Surviving Aggression
Organizations and Aggressive Managers
Aggression Versus Assertiveness
Coping with Aggressive People
Containing Our Aggression: Avoiding Self-Sabotage
Conclusion
Further Reading
Rigid Managers
The Many Flavors of Rigid Managers
Rigid Managers and Aggression
Overview
Further Reading
Compulsive Managers
Underlying Psychodynamics
Origins of Obsessive-Compulsive Personality Style
Emotional Intelligence Approach to Compulsive Managers
Conclusion
Your Turn
Further Reading
Authoritarian Managers
Emotional Intelligence Approach to Authoritarian Managers
Conclusion

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