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| Introduction | |
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| An Emotional Intelligence Approach to Coping with Toxic Managers and Subordinates | |
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| Informed Consent for Those Who Read This Book | |
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| Emotional Intelligence Approach | |
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| Developing Your Emotional Intelligence | |
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| Roots of Toxic behavior | |
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| Why Understand Difficult People? Myths Rationalizing Destructive behavior | |
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| Further Reading | |
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| Narcissistic Managers | |
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| Definition of Narcissism | |
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| Origins of Destructive Narcissism | |
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| Healthy Self-Esteem Versus Destructive Narcissism | |
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| Types of Narcissistic Managers | |
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| Factors Worsening Narcissism | |
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| Overview | |
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| Additional Material | |
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| Grandiose Managers | |
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| Organizational Impact of Grandiose Managers | |
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| Origins of Grandiosity | |
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| Emotional Intelligence Approach to Grandiose Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Endnotes | |
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| Control Freaks | |
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| Emotional Intelligence Approach to Control Freaks | |
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| Conclusion | |
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| Your Turn | |
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| Paranoid Managers | |
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| Origins of Paranoia | |
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| Impact of Paranoid Managers | |
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| Emotional Intelligence Approach to Paranoid Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Unethical Managers | |
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| Antisocial Managers | |
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| Emotional Intelligence Approach to Antisocial Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Unethical Opportunists | |
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| Organizational Impact | |
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| Emotional Intelligence Approach to Unethical Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Aggressive Managers.T The Many Faces of Aggression | |
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| Overview | |
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| Ruthless Managers | |
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| Emotional Intelligence Approach to Ruthless Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Bullying Managers | |
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| Impact of Bullies | |
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| Emotional Intelligence Approach to Bullying Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Homicidal Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Sexual Harassment | |
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| Judging if It Is Sexual Harassment | |
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| Emotional Intelligence Approach to Dealing with Sexual Harassment | |
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| Dating and Flirting at Work | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Chauvinists Needing Diversity Training | |
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| Why Do People Harass and Discriminate Against Others? Emotional Intelligence Approach to Chauvinistic behavior | |
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| Conclusion | |
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| Your Turn | |
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| Endnote | |
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| Volatile Managers | |
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| Origins of Volatile behavior | |
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| Factors Fostering Volatility | |
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| Organizational Impact of Volatile Managers | |
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| Emotional Intelligence Approach to Dealing with Volatile Managers | |
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| Diffusing the Situation | |
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| Dealing with Your Own Feelings | |
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| For HR and Senior Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Frantic Colleagues | |
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| Emotional Intelligence Approach to Frantic Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Underpinnings of Aggression | |
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| Three Theories on Aggression | |
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| Factors Modulating Our Aggression | |
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| Psychiatric/Emotional Problems | |
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| Culture and Aggression | |
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| Group Dynamics | |
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| Why We Let Ourselves Become Aggressive | |
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| Conclusion | |
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| Further Reading | |
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| Surviving Aggression | |
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| Organizations and Aggressive Managers | |
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| Aggression Versus Assertiveness | |
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| Coping with Aggressive People | |
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| Containing Our Aggression: Avoiding Self-Sabotage | |
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| Conclusion | |
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| Further Reading | |
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| Rigid Managers | |
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| The Many Flavors of Rigid Managers | |
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| Rigid Managers and Aggression | |
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| Overview | |
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| Further Reading | |
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| Compulsive Managers | |
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| Underlying Psychodynamics | |
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| Origins of Obsessive-Compulsive Personality Style | |
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| Emotional Intelligence Approach to Compulsive Managers | |
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| Conclusion | |
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| Your Turn | |
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| Further Reading | |
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| Authoritarian Managers | |
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| Emotional Intelligence Approach to Authoritarian Managers | |
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| Conclusion | |