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Administrative Office Management An Introduction

ISBN-10: 0131245104
ISBN-13: 9780131245105
Edition: 8th 2005
Authors: Zane K. Quible
List price: $173.40 Buy it from $21.03
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Book details

List price: $173.40
Edition: 8th
Copyright year: 2005
Publisher: Prentice Hall PTR
Publication date: 5/24/2004
Binding: Paperback
Pages: 624
Size: 8.00" wide x 10.75" long x 1.00" tall
Weight: 2.992
Language: English

The Managerial Process
Emerging Thrust
Administrative Office Management Function
A Career in Administrative Office Management
The Administrative Office Manager
Evolution of Management Theory
Implications for the Administrative Office Manager
The Organizing Process
Organizational Principles
Organizational Structures
Organization Chart
Informal Organization
Implications for the Administrative Office Manager
The Communication Process
Elements of Communication Process
The Flow of Communication
Small-Group Communication
Large-Group Communication
Nonverbal Communication
Barriers to Effective Communication
Development of Listening Skills
Application of Communication Process
Implications for the Administrative Office Manager
Office Layout
The Preliminary Planning Stage
Costing of Office Space
Open Office Concept
Principles of Effective Layout
Preparing the Layout
Implications for the Administrative Office Manager
Office Environment
The Impact of the Office Environment on Employees
The Healthy Office Environment
Lighting
Color
Noise Control
Conditioning the Air
Music
Conservation of Energy in Offices
Office Security
Implications for the Administrative Office Manager
Office Equipment and Furniture
Office Equipment
Office Furniture
Implications for the Administrative Office Manager
Selecting Office Employees
Sources of Potential Office Employees
Outsourcing
Hiring People with Disabilities
Selection Process
Testing Program
Interviewing Process
Affirmative Action Program
Federal Legislation
Making the Decision
Monitoring Selection Process
Implications for the Administrative Office Manager
Developing Office Employees
Orientation
Training
Principles of Learning
Organization of Learning Experiences
Training Techniques
Special-Purpose Training
Legal Considerations in Training
Counseling
Implications for the Administrative Office Manager
Supervising Office Employees
Leadership Role
Functions of Supervision
Characteristics of Effective Supervisors
Special Skills of Supervisors
Supervisory Training
Supervisory Responsibilities
Disciplining Employees
Terminating Employees
Workplace Violence
Working with a Union
Implications for the Administrative Office Manager
Motivating Office Employees
Basic Human Traits
Motivational Process
Theories of Motivation
Goal Setting
Attitude of Management
Changing Employee Values
Employee Motivation Techniques and Strategies
Dos and Don'ts of Motivation
Handling Employee Frustration
Implications for the Administrative Office Manager
Appraising Performance of Office Employees
Uses of Performance Appraisal
Characteristics of Performance Appraisal Programs
Establishment of Performance Standards
Methods of Performance Appraisal
Rating Errors
Analysis of Appraisals
Appraisers of Performance
Appraisal Interviews
Employee Promotion
Implications for the Administrative Office Manager
Analyzing Jobs of Office Employees
The Nature of Job Analysis
Uses of Job Analysis
Job Analysis Program
Describing the Job
Implications for the Administrative Office Manager
Evaluating Jobs of Office Employees
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