| |
| |
| Introduction | |
| |
| |
| Avoiding the Time Traps of Supervision | |
| |
| |
| Ten Ways to Control Interruptions By Two-Legged Pests | |
| |
| |
| Fifteen Ways to Tell People to Get Lost | |
| |
| |
| Twelve Time-Saving Techniques for Routine Tasks | |
| |
| |
| Thirteen Guaranteed Practices That Will Control Your Paperwork | |
| |
| |
| Seven Proven Ways to Delegate Your Duties to Others | |
| |
| |
| Commonsense Methods for Using Your Time Effectively | |
| |
| |
| Eleven Time Traps You Should Learn To Avoid | |
| |
| |
| Fourteen Useful Ways to Keep Any Meeting Short | |
| |
| |
| Helpful Hints on Establishing Priorities | |
| |
| |
| How to Meet, Beat, or Modify Any Deadline | |
| |
| |
| Ten Useful Rules for Supervisor/Subordinate Relations | |
| |
| |
| Sharpening Your Supervisory Communication Skills | |
| |
| |
| The Do's and Don'ts of Being a Good Listener | |
| |
| |
| Painless Ways to Say "No" to Common Requests | |
| |
| |
| General Rules for Refusing Requests | |
| |
| |
| How to Ask Questions That Get The Right Answers | |
| |
| |
| Practical Steps That Will Generate Feedback From Workers | |
| |
| |
| Sure-Fire Tactics That Build Employee Trust | |
| |
| |
| The Crucial Components of Sound Decisions | |
| |
| |
| Prudent Methods for Promoting Teamwork | |
| |
| |
| The Key Elements for Boosting Morale | |
| |
| |
| Practical Guidelines for Conducting Effective Meetings | |
| |
| |
| Twelve Keys to Writing Better Memos and Reports | |
| |
| |
| Strategies to Improve Individual Employee Performance | |
| |
| |
| The Proper Way to Conduct a Performance Evaluation Session | |
| |
| |
| Mastering How to Criticize Without Creating Resentment | |
| |
| |
| When, Where, and How to Use Praise As a Motivator | |
| |
| |
| How to Sell Cross-Training To Reluctant Workers | |
| |
| |
| Sensible Methods for Introducing New Equipment | |
| |
| |
| A Dozen Doable Shortcuts for Conducting On-the-Job Training | |
| |
| |
| How to Select Someone to Train Other Employees | |
| |
| |
| Crucial Components for Employee Development | |
| |
| |
| Workable Ways to Give Job-Specific Instructions to Workers | |
| |
| |
| Tested Methods for Conducting Follow-up on Job Assignments | |
| |
| |
| Eight Proven Ways to Assign Non-routine Tasks to Subordinates | |
| |
| |
| Tactics to Improve Your Group's Productivity | |
| |
| |
| Strategies for Implementing Changes Within Your Unit | |
| |
| |
| Shrewd Ways to Use Worker Downtime for Other Purposes | |
| |
| |
| Sensible Policies for Scheduling Overtime | |
| |
| |
| Basic Guidelines for Defending Unpopular Company Rules | |
| |
| |
| How to Encourage Suggestions That Improve Productivity | |
| |
| |
| Dealing With the Nuts and Bolts of the Working Environment | |
| |
| |
| Sound Ways to Deal With Workplace Health and Safety Issues | |
| |
| |
| Strategies for Maintaining Good Union Relations | |
| |
| |
| Using Two-way Communication to Promote Productivity | |
| |
| |
| Ten Ways to Request and Get Additional Help | |
| |
| |
| Sensible Tips on How to Justify New Equipment | |
| |
| |
| Coping with Problem Employees and Employee Problems | |
| |
| |
| Ten Simple Steps for Holding a Discipline Session | |
| |
| |
| Effective Methods for Handling a Grievance | |
| |
| |
| Seven Basic Guidelines for Preventing Sexual Harassment | |
| |
| |
| Six Smart Ways to Control Tardiness | |
| |
| |
| Seven Workable Tools to Reduce Unscheduled Absences | |
| |
| |
| Ways to Deal With Vacation Schedule Hassles | |
| |
| |
| Seven Helpful Hints on Dealing With Alcohol and Drugs | |
| |
| |
| The ABC's of Controlling Employee Theft | |
| |
| |
| Six Sure-Fire Techniques to Combat Excuses | |
| |
| |
| Strategies for Overcoming Petty Complaints | |
| |
| |
| How to Put a Lid on Employee Conflicts | |
| |
| |
| Prudent Ways to Outwit Gossips | |
| |
| |
| Practical Measures for Putting Goof-offs to Work | |
| |
| |
| Wheeling and Dealing with Your Boss and Others | |
| |
| |
| Shrewd Ways to Get Cooperation from Other Departments | |
| |
| |
| How to Work Around Bottleneck People | |
| |
| |
| Proven Methods for Making Written Presentations | |
| |
| |
| Confidential Advice on Cutting Bureaucratic Red Tape | |
| |
| |
| How to Cope with Unreasonable Demands on Your Department | |
| |
| |
| Several Easy Ways to Overcome Skeptics and Critics | |
| |
| |
| Tested Tips for Managing Your Boss | |
| |
| |
| How to Deal with a New Boss | |
| |
| |
| Prudent Ways to Deal with a Difficult Boss | |
| |
| |
| What to Do When You Work for Foreign Bosses | |
| |
| |
| Several Rules for Scoring Points with Superiors | |
| |
| |
| Basic Practices for Coping with Customer Complaints | |
| |
| |
| The Basic Steps for Bargaining with Anyone | |
| |
| |
| Ten Methods for Getting Others to Agree to Your Requests | |
| |
| |
| Handling Hiring, Firing, and Other Personnel Matters | |
| |
| |
| Six Proven Ways to Finesse Salary-Related Questions | |
| |
| |
| How to Fend Off Promotion Requests From Workers | |
| |
| |
| Handling Promotion Selection and Its Aftereffects | |
| |
| |
| Deflecting Requests for Time Off | |
| |
| |
| The Do's and Don'ts of Interviewing Job Candidates | |
| |
| |
| The Proper Procedures for Firing Employees | |
| |
| |
| Workable Ways to Deal with Employees' Personal Problems | |
| |
| |
| Several Simple Ways You Can Reward Good Workers | |
| |
| |
| The Key Components of New Employee Orientation | |
| |
| |
| How to Make the Best Use of Part-time and Temporary Help | |
| |
| |
| Useful Pointers On Explaining Benefits to Employees | |
| |
| |
| Managing Around Crisis and Panic Situations | |
| |
| |
| Businesslike Methods For Dealing With Layoffs | |
| |
| |
| Measures to Protect Your Department Against Cutbacks | |
| |
| |
| Eleven Ways to Escape the Hot Seat | |
| |
| |
| Handy Ways to Cope With Peak Workloads | |
| |
| |
| Basic Practices for Handling a Crisis | |
| |
| |
| How to Keep Your Cool in Pressure Situations | |
| |
| |
| Savvy Ways to Convey Bad News to Subordinates | |
| |
| |
| Adapting to Supervision's Changing Role in the Workplace | |
| |
| |
| How to Survive a Reorganization | |
| |
| |
| What to Do When Your Job Is on the Line | |
| |
| |
| Conquering the Day-to-Day Details of Your Job | |
| |
| |
| How to Be a Boss--But Not an S.O.B. | |
| |
| |
| Responding to Questions You're Not Prepared to Answer | |
| |
| |
| Using High-Tech Communications Tools to Make Your Job Easier | |
| |
| |
| Reading Likes and Dislikes--And Using Them to Advantage | |
| |
| |
| How to Be Pleasant With Unpleasant People | |
| |
| |
| How to Keep a Positive Attitude Through Thick and Thin | |
| |
| |
| Twelve Ways to Take a Break When You're Busy | |
| |
| |
| Painless Ways to Deal With Office Politics | |
| |
| |
| Tactics to Protect Your Subordinates From Unfair Criticism | |
| |
| |
| What Subordinates Should Expect From You | |
| |
| |
| What You Should Expect From Subordinates | |
| |
| |
| Eleven Minor Irritants That Can Cause Problems | |
| |
| |
| Supervisory Self-Improvement Practices | |
| |
| |
| Getting Yourself Accepted and Respected in a New Job | |
| |
| |
| Valuable Pointers On Assessing Your Own Performance | |
| |
| |
| Effective Approaches to Handling Stress | |
| |
| |
| Little-Known Ways to Improve Your Promotion Prospects | |
| |
| |
| Strategies to Protect Yourself Against Back-stabbers | |
| |
| |
| Talking Others Into Seeing Things Your Way | |
| |
| |
| Several Sure-Fire Ways to Show Leadership Qualities | |
| |
| |
| Quick and Easy Ways to Practice Personal Public Relations | |
| |
| |
| Sensible Ways to Tackle a Tough Commute | |
| |
| |
| Ten Tips for Successful Business Travel | |
| |
| |
| Forty Nifty Nuggets For Successful Supervision | |
| |
| |
| Index | |