Quality Management for Organizational Excellence Introduction to Total Quality

Name: Quality Management for Organizational Excellence Introduction to Total Quality
Price: 5.68 USD
Availability: InStock
ISBN: 9780131189294

ISBN-10: 0131189298

ISBN-13: 9780131189294

Edition: 5th 2006 (Revised)

Authors: David L. Goetsch, Stanley Davis

List price: $126.20

30 day, 100% satisfaction guarantee!

Marketplace

2 new & used from $5.68

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.Coveringalltopics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic…

Book details

List price: $126.20
Edition: 5th
Copyright year: 2006
Publisher: Prentice Hall PTR
Binding: Hardcover
Pages: 832
Size: 7.75" wide x 9.25" long x 1.75" tall
Weight: 3.234
Language: English




Philosophy And Concepts



The Total Quality Approach to Quality Management



Quality and Global Competitiveness



Strategic Management: Planning and Execution



Quality Management, Ethics, and Corporate Social Responsibility



Partnering and Strategic Alliances



Quality Culture: Changing Hearts, Minds and Attitudes



Customer Satisfaction and Retention



Employee Empowerment



Leadership and Change



Team Building and Teamwork



Communication and Interpersonal Relations



Education and Training



Overcoming Politics, Negativity and Conflict in the Workplace



ISO 9000 and Total Quality: The Relationship



Tools And Techniques



Overview of Total Quality Tools



Problem Solving and Decision Making



Quality Function and Deployment (QFD)



Optimizing and Controlling Processes through Statistical Process Control (SPC)



Continual Improvement



Benchmarking



Just-in-Time Manufacturing (JIT)



Implementing Total Quality Management


Index