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| Preface | |
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| Acknowledgments | |
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| Overview | |
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| Phlebotomy Practice and Health Care Settings | |
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| Basic Anatomy and Physiology of Organ Systems | |
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| The Circulatory System | |
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| Phlebotomy Case Study: Changing Roles in Phlebotomy Practice | |
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| Phlebotomy Case Study: Collection from the Dorsal Side of the Hand | |
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| Phlebotomy Case Study: Communication and Cultural Sensitivity: Keys to Success | |
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| Safety Procedures | |
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| Infection Control | |
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| Safety and First Aid | |
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| Phlebotomy Case Study: Accidental Injury | |
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| Phlebotomy Case Study: Transporting Specimens from Homebound Patients to the Laboratory | |
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| Specimen Documentation and Transportation | |
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| Phlebotomy Case Study: Improving Speed and Accuracy in Phlebotomy Practice | |
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| Equipment and Procedures | |
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| Blood Collection Equipment | |
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| Venipuncture Procedures | |
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| Skin Puncture Procedures | |
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| Complications in Blood Collection | |
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| Phlebotomy Case Study: Ambulatory Health Care Collections | |
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| Phlebotomy Case Study: Venipuncture Site Selection | |
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| Phlebotomy Case Study: Finding the Right Site | |
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| Special Procedures and Point-of-Care Testing | |
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| Pediatric Procedures | |
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| Arterial, Intravenous (IV), and Special Collection Procedures | |
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| Elderly, Home, and Long-term Care Collections | |
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| Urinalysis and Body Fluid Collections | |
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| Specimen Collection for Forensic Toxicology, Workplace Testing, Sports Medicine, and Related Areas | |
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| Phlebotomy Case Study: Home Care Collections | |
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| Phlebotomy Case Study: Bedside Glucose Testing | |
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| Phlebotomy Case Study: Newborn Nursery Collections | |
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| Phlebotomy Case Study: Collecting Blood from an Infant | |
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| Quality Management and Legal Issues | |
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| Quality, Competency, and Performance Assessment | |
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| Ethical, Legal, and Regulatory Issues | |
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| Phlebotomy Case Study: Communication and Consent | |
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| Phlebotomy Case Study: An Ethical Dilemma | |
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| Appendices | |
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| Units of Measurement and Symbols | |
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| Metric Conversion Chart | |
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| Formulas and Calculations | |
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| Basic Spanish for Specimen Collection Procedures | |
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| Answers to Self Study Questions and Cases | |
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| Glossary | |
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| Index | |