Total Quality Management

Name: Total Quality Management
Price: 4.86 USD
Availability: InStock
ISBN: 9780130993069

ISBN-10: 0130993069

ISBN-13: 9780130993069

Edition: 3rd 2003

Authors: Dale H. Besterfield, Mary Besterfield-Sacre, Glen Besterfield

List price: $123.60

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For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

Book details

List price: $123.60
Edition: 3rd
Copyright year: 2003
Publisher: Prentice Hall PTR
Publication date: 10/18/2002
Binding: Hardcover
Pages: 640
Size: 7.75" wide x 9.25" long x 1.25" tall
Weight: 2.530
Language: English




Principles and Practices



Introduction



Leadership



Customer Satisfaction



Employee Involvement



Continuous Process Improvement



Supplier Partnership



Performance Measures



Tools and Techniques



Benchmarking



Information Technology



Quality Management Systems



Environmental Management Systems



Quality Function Deployment (QFD)



Quality By Design



Failure Mode and Effect Analysis (FMEA)



Products Liability



Total Productivity Maintenance



Management Tools



Statistical Process Control (SPC)



Experimental Design



Taguchi's Quality Engineering


Appendix


References


Index