Getting and Keeping the Job Success in Business and Technical Careers

ISBN-10: 0130618756
ISBN-13: 9780130618757
Edition: 2nd 2002 (Revised)
Authors: Val Clark
List price: $73.00 Buy it from $5.72
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Description: For one quarter/semester undergraduate courses in Career Development and Self Explorations in departments of business, and professional and technical studies, in post-secondary two- and four-year institutions. This concise, well-organized text  More...

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Book details

List price: $73.00
Edition: 2nd
Copyright year: 2002
Publisher: Prentice Hall PTR
Publication date: 11/20/2001
Binding: Paperback
Pages: 196
Size: 8.00" wide x 10.50" long x 0.50" tall
Weight: 0.990
Language: English

For one quarter/semester undergraduate courses in Career Development and Self Explorations in departments of business, and professional and technical studies, in post-secondary two- and four-year institutions. This concise, well-organized text focuses on the self-analysis and communication needs of business professional/technical students who are searching for employment and want to be successful once they have obtained employment. Through the many hands-on exercises, the reader is given ample opportunity for self-analysis and pre-interview preparation. The sample resumes, letters, and interviewing skills included in the text make this an essential reference book for any job-seeker, while the sections on workplace communication skills make the text essential for anyone new to the job or working in teams.

Preface
Introduction
Analyzing Yourself and the Trends of the Job Market
Learning Objectives
Types of Attitudes
Developing a Positive Attitude
Evaluating Your Attitude
Improving Attitudes
Attitude Log
Restoring a Positive Workplace
Job Skills Assessment
Transferable Skills Assessment
Reviewing the Past
Job Analysis
Communication Styles
Analysis of Communication Styles
Applying Communication Styles
What Do Employers Expect?
Applying the Concepts
Chapter Project, Discussion Questions, Summary
Communication Skills Survey
Preparing a Report on Yourself: Resumes and Portfolios
Learning Objectives
Organizing Resume Information
Resume Worksheet
Guidelines for Constructing Resumes
Resume Formats
Choosing Your Resume Format
Chronological Resumes
Skills Resumes
Combination Resumes
Electronic (Online and E-mail) Resumes
Resume Checklist
Grading Resumes
Building a Portfolio
Creating a Web Page and a CD
Applying the Concepts
Chapter Project, Discussion Questions, Summary
Creating Interest in Yourself
Learning Objectives
Research Before You Write to Employers
Company Directories
Internet-based Resources
Other Information Sources
Sample Job Research Project
Library Research Project
General Format for Cover Letters
Write Cover Letters That Will Get You an Interview
Evaluating Unsolicited Cover Letters
Writing an Unsolicited Cover Letter
Solicited Cover Letters
Evaluating Solicited Cover Letters
Writing a Solicited Cover Letter
Complete Application Forms Correctly
Guidelines for Filling Out Application Forms
Questionable Questions
Completing Application Forms Accurately
Affirmative Action Forms
Applying the Concepts
Chapter Project, Discussion Questions, Summary
What Was That You Said? Telephoning and Listening
Learning Objectives
Using the Telephone During Employment Searches
Telephoning
Is Poor Listening a Problem?
Overcoming Poor Listening Habits
Practicing Effective Listening Techniques
Listening Log
Verifying Information: a Communication Tool
Why Do You Need to Reword Information?
Direct Questions: Another Method for Getting Information
Getting Information
Communication Barriers
Identifying Cultural Values
Communication Rules
The "Communication Circuit"?
Applying the Concepts
Chapter Project, Discussion Questions, Summary
The Interview: Preparing Well and Doing Your Best
Learning Objectives
Preparing for the Interview: Review Your Self-Analysis
Interview Checklist
The Pre-Interview Process
Interview Dos and Don'ts
Types of Interviews
Personal Skills
Interview Structure
Opening
Introduction
Body
Closing
Answering Interview Questions Effectively
Answering Standard Interview Questions
Rewording Vague Questions
Rewording Questions to Your Advantage
Redirecting Irrelevant or Illegal Questions
Redirecting Questions
Answering Difficult Questions
Difficult Questions
Asking Productive Questions
What Do You Want to Know?
Screening Interview
Interviewing in Teams
Video Self-Analysis
Following Up With Flair
Thank-You Letters
Writing Thank-You Letters
Follow-Up Self-Analysis
Follow Up by Keeping a Log
Accepting an Offer
Applying the Concepts
Discussion Questions, Summary
Communicating Effectively with External Customers
Learning Objectives
What Do Customers Want?
Who Is the Customer?
What Does the Customer Need?
Perception
Cultural Expectations
Checking Perception
Communicating with Customers on the Telephone
Customers and the Telephone
Responding to Critical Customers
How to Relate to Critical Customers
Understanding Cultural Differences
Applying the Concepts
Chapter Project, Discussion Questions, Summary
Teamwork: Communicating Productively with Coworkers
Learning Objectives
What Are Other Trends in the Future?
Building a Positive Communication Climate
Communication without Hostility
Communication without Hostility
Giving Instructions
Giving Instructions
Leadership Styles
Leadership Analysis
Giving Orders
Giving Orders
Synergy
Problem-Solving Issues
Applying the Concepts
Chapter Project, Discussion Questions, Summary
References
Index

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