Hospitality Supervisor's Survival Kit

ISBN-10: 0130498467
ISBN-13: 9780130498465
Edition: 2005
List price: $92.60 Buy it from $16.03
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Description: This survival kit contains thetools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and  More...

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Book details

List price: $92.60
Copyright year: 2005
Publisher: Prentice Hall PTR
Publication date: 5/20/2004
Binding: Paperback
Pages: 240
Size: 8.00" wide x 10.50" long x 0.25" tall
Weight: 1.034
Language: English

This survival kit contains thetools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.

Being A Successful Leader
Being a Leader in the Hospitality Industry
Guidelines for the New Supervisor
Creating A Successful Team
Working With and Developing Your Team
People: Your Key to Productivity and Profit
Building Relationships
Creating a Productive Working Climate
Helping Your Staff Become a Team
Leading for Peak Perfomance
Private Communications
Solving Performance Problems
Keeping Turnover From Being a Problem
Getting The Best From Your Team
Paying Your Team
Delegation: Sharing the Workload
Teaching Others What You Know
Evaluating Performance: The Formal Appraisal
Increasing Your Own Opportunities
A Positive Workplace Starts with You
Organization and Planning
Setting Priorities
Being a Problem Solver
Dealing with Change and Resistance to Change
Change and Your Opportunities for Growth
Performance Mistakes to Avoid
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