Hospitality Supervisor's Survival Kit

Name: Hospitality Supervisor's Survival Kit
Price: 6.49 USD
Availability: InStock
ISBN: 9780130498465

ISBN-10: 0130498467

ISBN-13: 9780130498465

Edition: 2005

Authors: Cliff B. Goodwin, Alfred B. Squire, Elwood N. Chapman

List price: $93.60

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Description:

This survival kit contains thetools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.

Book details

List price: $93.60
Copyright year: 2005
Publisher: Prentice Hall PTR
Publication date: 5/20/2004
Binding: Paperback
Pages: 240
Size: 8.00" wide x 10.50" long x 0.25" tall
Weight: 1.034
Language: English




Being A Successful Leader



Being a Leader in the Hospitality Industry



Guidelines for the New Supervisor



Creating A Successful Team



Working With and Developing Your Team



People: Your Key to Productivity and Profit



Building Relationships



Creating a Productive Working Climate



Helping Your Staff Become a Team



Leading for Peak Perfomance



Private Communications



Solving Performance Problems



Keeping Turnover From Being a Problem



Getting The Best From Your Team



Paying Your Team



Delegation: Sharing the Workload



Teaching Others What You Know



Evaluating Performance: The Formal Appraisal



Increasing Your Own Opportunities



A Positive Workplace Starts with You



Organization and Planning



Setting Priorities



Being a Problem Solver



Dealing with Change and Resistance to Change



Change and Your Opportunities for Growth



Performance Mistakes to Avoid



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