Total Quality Handbook

Name: Total Quality Handbook
Availability: OutOfStock
ISBN: 9780130272621

ISBN-10: 0130272620

ISBN-13: 9780130272621

Edition: 2001

Authors: David L. Goetsch, Stanley B. Davis

List price: $101.20

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A supplemental text for business, management, engineering, and other courses that introduce TQM at a level below that of a dedicated TQM course. A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a self-training and how-to handbook for prospective managers, supervisors, engineers and others who are interested in applying the total quality philosophy for continual improvement of their organizations, products and services. It covers the full scope and range of the subject--from its origin and history through practical application of its philosophy and tools. It provides easily-followed step-by-step plans for even the most complex methodologies.

Book details

List price: $101.20
Copyright year: 2001
Publisher: Prentice Hall PTR
Publication date: 8/14/2000
Binding: Paperback
Pages: 278
Size: 8.00" wide x 10.50" long x 0.50" tall
Weight: 1.298
Language: English




Total Quality and Quality Management



Strategic Planning



Quality Culture



Customer Satisfaction



Empowerment



Leadership and Change



Team Building



Training



Quality Tools



Problem Solving and Decision Making



Statistical Process Control (SPC)



Continuous Improvement



Benchmarking



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