Total Quality Handbook

ISBN-10: 0130272620
ISBN-13: 9780130272621
Edition: 2001
List price: $101.20
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Description: A supplemental text for business, management, engineering, and other courses that introduce TQM at a level below that of a dedicated TQM course. A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a  More...

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Book details

List price: $101.20
Copyright year: 2001
Publisher: Prentice Hall PTR
Publication date: 8/14/2000
Binding: Paperback
Pages: 278
Size: 8.00" wide x 10.50" long x 0.50" tall
Weight: 1.298
Language: English

A supplemental text for business, management, engineering, and other courses that introduce TQM at a level below that of a dedicated TQM course. A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a self-training and how-to handbook for prospective managers, supervisors, engineers and others who are interested in applying the total quality philosophy for continual improvement of their organizations, products and services. It covers the full scope and range of the subject--from its origin and history through practical application of its philosophy and tools. It provides easily-followed step-by-step plans for even the most complex methodologies.

Total Quality and Quality Management
Strategic Planning
Quality Culture
Customer Satisfaction
Empowerment
Leadership and Change
Team Building
Training
Quality Tools
Problem Solving and Decision Making
Statistical Process Control (SPC)
Continuous Improvement
Benchmarking
Just-in-Time (JIT)

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