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| Series Preface | |
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| Preface to Volume 2 | |
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| Acknowledgments | |
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| About the Authors | |
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| Notices | |
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| Precautions on Bloodborne Pathogens and Infectious Diseases | |
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| The History | |
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| Introduction | |
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| Establishing Patient Rapport | |
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| Setting the Stage | |
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| The First Impression | |
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| Introductions | |
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| Asking Questions | |
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| Language and Communication | |
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| Taking a History on Sensitive Topics | |
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| The Comprehensive Patient History | |
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| Preliminary Data | |
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| The Chief Complaint | |
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| The Present Illness | |
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| The Past History | |
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| Current Health Status | |
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| Review of Systems | |
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| Special Challenges | |
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| Silence | |
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| Overly Talkative Patients | |
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| Patients with Multiple Symptoms | |
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| Anxious Patients | |
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| Patients Needing Reassurance | |
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| Anger and Hostility | |
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| Intoxication | |
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| Crying | |
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| Depression | |
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| Sexually Attractive or Seductive Patients | |
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| Confusing Behaviors or Histories | |
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| Limited Intelligence | |
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| Language Barriers | |
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| Hearing Problems | |
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| Blindness | |
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| Talking with Families or Friends | |
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| Physical Exam Techniques | |
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| Physical Examination Approach and Overview | |
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| Examination Techniques | |
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| Equipment | |
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| The General Approach | |
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| Overview of a Comprehensive Examination | |
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| The General Survey | |
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| Anatomical Regions | |
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| The Skin | |
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| The Hair | |
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| The Nails | |
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| The Head | |
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| The Eyes | |
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| The Ears | |
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| The Nose | |
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| The Mouth | |
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| The Neck | |
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| The Chest and Lungs | |
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| The Cardiovascular System | |
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| The Abdomen | |
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| The Female Genitalia | |
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| The Male Genitalia | |
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| The Anus | |
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| The Musculoskeletal System | |
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| The Peripheral Vascular System | |
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| The Nervous System | |
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| Physical Examination of Infants and Children | |
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| Building Patient and Family Rapport | |
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| General Appearance and Behavior | |
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| Anatomy and the Physical Exam | |
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| Recording Examination Findings | |
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| Patient Assessment in the Field | |
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| Scene Size-Up | |
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| Body Substance Isolation | |
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| Scene Safety | |
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| Location of All Patients | |
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| Mechanism of Injury | |
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| Nature of the Illness | |
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| The Initial Assessment | |
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| Forming a General Impression | |
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| Mental Status | |
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| Airway Assessment | |
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| Breathing Assessment | |
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| Circulation Assessment | |
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| Priority Determination | |
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| The Focused History and Physical Exam | |
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| The Major Trauma Patient | |
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| The Isolated Injury Trauma Patient | |
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| The Responsive Medical Patient | |
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| The Unresponsive Medical Patient | |
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| The Detailed Physical Exam | |
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| Vital Signs | |
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| Recording Exam Findings | |
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| Ongoing Assessment | |
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| Mental Status | |
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| Airway Patency | |
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| Breathing Rate and Quality | |
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| Pulse Rate and Quality | |
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| Skin Condition | |
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| Transport Priorities | |
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| Vital Signs | |
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| Focused Assessment | |
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| Effects of Interventions | |
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| Management Plans | |
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| Clinical Decision Making | |
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| Introduction | |
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| Paramedic Practice | |
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| Patient Acuity | |
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| Protocols and Algorithms | |
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| Critical Thinking Skills | |
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| Fundamental Knowledge and Abilities | |
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| Useful Thinking Styles | |
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| Thinking Under Pressure | |
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| Mental Check List | |
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| The Critical Decision Process | |
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| Form a Concept | |
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| Interpret the Data | |
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| Apply the Principles | |
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| Evaluate | |
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| Reflect | |
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| Putting It All Together | |
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| Communications | |
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| Introduction to Communication | |
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| Basic Communication Model | |
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| Verbal Communication | |
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| Written Communication | |
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| Terminology | |
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| The EMS Response | |
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| Communication Technology | |
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| Radio Communication | |
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| Alternative Technologies | |
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| New Technology | |
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| Reporting Procedures | |
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| Standard Format | |
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| General Radio Procedures | |
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| Model Verbal Reports | |
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| Regulation | |
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| Documentation | |
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| Introduction | |
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| Uses for Documentation | |
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| Medical | |
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| Administrative | |
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| Research | |
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| Legal | |
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| General Considerations | |
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| Medical Terminology | |
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| Abbreviations and Acronyms | |
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| Times | |
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| Communications | |
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| Pertinent Negatives | |
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| Oral Statements | |
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| Additional Resources | |
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| Elements of Good Documentation | |
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| Completeness and Accuracy | |
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| Legibility | |
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| Timeliness | |
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| Absence of Alterations | |
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| Professionalism | |
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| Narrative Writing | |
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| Narrative Sections | |
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| General Formats | |
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| Special Considerations | |
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| Patient Refusals | |
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| Services Not Needed | |
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| Mass Casualty Incidents | |
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| Consequences of Inappropriate Documentation | |
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| Closing | |