Team Power Managing Human Resources in the Hospitality Industry

ISBN-10: 0130209465
ISBN-13: 9780130209467
Edition: 2001
Authors: Noel C. Cullen
List price: $133.00
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Description: For undergraduate-level courses in Hotel, Restaurant, and Institutional Management. Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the  More...

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Book details

List price: $133.00
Copyright year: 2001
Publisher: Prentice Hall PTR
Publication date: 12/29/2000
Binding: Hardcover
Pages: 361
Size: 7.25" wide x 9.25" long x 1.00" tall
Weight: 1.584
Language: English

For undergraduate-level courses in Hotel, Restaurant, and Institutional Management. Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the ins and outs of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance. It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning teamthe approach necessary to create the exceptional guest experiencethe key to success in this highly competitive marketplace.

Introduction
Human Resources Planning: Towards Teamwork
From Scientific Management to Team Building: A Historical Perspective
Teamwork
Creating a Vision and Building Superior Teams
Total Quality Management
Motivation
Leadership
Change
Recruitment and Selection
Reducing Team Member Turnover
Training
Understanding Human Behaviors
Discipline
Performance Appraisals
Problem Solving and Decision Making
Compensation, Benefits, and Labor Costs
Communication
Utilizing Time
Preparing for Success
Essential Employment Regulations
Glossary of Terms
Bibliography
Index

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