Team Power Managing Human Resources in the Hospitality Industry

Name: Team Power Managing Human Resources in the Hospitality Industry
Availability: OutOfStock
ISBN: 9780130209467

ISBN-10: 0130209465

ISBN-13: 9780130209467

Edition: 2001

Authors: Noel C. Cullen

List price: $133.00

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For undergraduate-level courses in Hotel, Restaurant, and Institutional Management. Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the ins and outs of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance. It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning teamthe approach necessary to create the exceptional guest experiencethe key to success in this highly competitive marketplace.

Book details

List price: $133.00
Copyright year: 2001
Publisher: Prentice Hall PTR
Publication date: 12/29/2000
Binding: Hardcover
Pages: 361
Size: 7.25" wide x 9.25" long x 1.00" tall
Weight: 1.584
Language: English




Introduction



Human Resources Planning: Towards Teamwork



From Scientific Management to Team Building: A Historical Perspective



Teamwork



Creating a Vision and Building Superior Teams



Total Quality Management



Motivation



Leadership



Change



Recruitment and Selection



Reducing Team Member Turnover



Training



Understanding Human Behaviors



Discipline



Performance Appraisals



Problem Solving and Decision Making



Compensation, Benefits, and Labor Costs



Communication



Utilizing Time



Preparing for Success



Essential Employment Regulations


Glossary of Terms


Bibliography


Index