Robert L. Ferrett recently retired as Director of the Center for Instructional Computing at Eastern Michigan University, where he provided computer training and support to faculty. He has authored or co-authored more than 80 books on Access, PowerPoint, Excel, Publisher, Windows Vista, WordPerfect, and Word. He has been designing, developing, and delivering computer workshops for nearly two decades. Bob has written for the GO! Series, and was a series editor for the Learn 97, Learn 2000, and Learn XP books. He has a BA in Psychology, an MS in Geography, and an MS in Interdisciplinary Technology from Eastern Michigan University. His doctoral studies are in Instructional Technology at Wayne… State University. As a sidelight, Bob teaches a four-week Computers and Genealogy class, and has written genealogy and local history books.Sally Preston teaches computing in a variety of settings, which provides her with ample opportunity to observe how people learn, what works best, and what challenges are present when learning a new software program. The diverse experience provides a complementary set of skills and knowledge that is blended into her writing. Sally has been writing computer textbooks for nearly ten years and has authored books for the GO! Series, the Learn Series, and for theEssential Series. Sally has an MBA from Eastern Michigan University. When she is away from her computer she is often found planting flowers in her garden.John Preston is an Associate Professor at Eastern Michigan University in the College of Technology in the Technology Management program. He has been teaching, writing, and designing computer courses since the advent of PCs, and has authored and co-authored more than sixty books on computer applications and the relationship between technology and society. He teaches courses in global technologies, managing information systems, project management, and quantitative reasoning. He served as program coordinator of the Energy Management program and has trained commercial energy auditors for all of the major utilities in Michigan. Prior to his tenure at EMU, he was a partner in an energy management consulting firm.