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Preface | |
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The Success System: Anticipating Success | |
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Human Resource Management: The Success System Model | |
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Background Information | |
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The Workout: Key to Organization and Human Resource Changes at GE? | |
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What Is Human Resource Management? | |
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A Definition of Human Resource Management (HRM) | |
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The Success System Model (SSM) | |
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The Success System: Anticipating Success | |
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Attracting a High-Performing Workforce | |
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Developing a High-Performing Workforce | |
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Motivating a High-Performing Workforce | |
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Maintaining a High-Performing Workforce | |
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Changing a High-Performing Workforce | |
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Focusing on a High-Performing Workforce | |
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Human Resource Management as a Career Field | |
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Why Human Resource Management? | |
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The HRM Organization of the Twenty-First Century | |
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HRM and Total Quality Management | |
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Stage One: Anticipating Change: The Organization Culture | |
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The Socialization Process | |
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The Psychological Contract | |
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An Overview of the Field of Study | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Auditioning for "The Tonight Show with Jay Leno" Guest Host Spot | |
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The Psychological Contract | |
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Case Analysis Guidelines | |
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Precision Products, Inc. | |
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The Success System: Attracting a High-Performing Workforce | |
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The Success System: Equal Employment and the Law | |
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Background Information | |
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The Emergence of EEO | |
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Legislation: An Overview | |
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Uniform Guidelines on Employee Selection | |
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Disparate Impact | |
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Other Issues | |
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Business Necessity | |
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Enforcing the Law: The EEOC | |
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Religion | |
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Physical and Language Discrimination | |
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Recruiting | |
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Interviewing | |
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Affirmative Action | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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HR Manager Behavior Profile I--The Employment Interview | |
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The Role of Women in Management | |
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Sexual Harassment | |
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Precision Products, Inc. | |
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The Success System: HRM Planning, Job Analysis, and Productivity | |
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Background Information | |
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Change or Die | |
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Human Resource Planning | |
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Simple Steps to Implement the Human Resource Plan | |
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Techniques to Evaluate Job Analysis Data | |
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The Interview | |
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The Job Analysis Process | |
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The Steps in Job Analysis | |
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Job Analysis: Information | |
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Job Analysis: Data Collection Methods | |
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The Organization Chart | |
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Questionnaires | |
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Interviews | |
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Direct Observation | |
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Job Diary or Log | |
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Job Design | |
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Job Enrichment Theory | |
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Job Characteristics Theory | |
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Results of Job Design Programs | |
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Self-Managed Work Teams | |
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Characteristics of Self-Managed Work Teams | |
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Quality of Worklife | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Superior Products Company | |
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Precision Products, Inc. | |
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The Success System: The Recruiting Process | |
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Background Information | |
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Recruiting | |
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HR Manager Styles | |
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The Recruiting Process | |
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Recruiting the Older Workforce | |
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Recruiting Methods | |
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Temporary Employment | |
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Employee Leasing | |
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Cost Benefits and Recruiting | |
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Labor Conditions | |
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The Recruitment Plan | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Recruiting an HRM Entry-Level Position | |
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HRM Style Matrix | |
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Precision Products, Inc. | |
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The Success System: The Selection Process | |
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Background Information | |
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The Goals of Selection | |
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Factors Influencing Selection | |
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Selection Criteria | |
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The Selection Process | |
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The Application Blank | |
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The Screening Interview | |
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The Employment Interview | |
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Employment Testing | |
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Reference Checks | |
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The Conditional Employment Decision | |
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The Physical Examination | |
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The Final Employment Decision | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Evaluation of Job Applicants | |
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Precision Products, Inc. | |
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The Success System: Developing a High-Performing Workforce | |
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The Success System: Performance Management | |
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Background Information | |
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The Performance Management System | |
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The Performance Appraisal Review Process | |
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Performance Appraisal Methods | |
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Implementing Performance Management | |
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Performance Appraisal Problems | |
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The Appraisal Interview | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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HR Manager Performance Approval | |
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Precision Products, Inc. | |
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The Success System: Training and Developing Human Potential | |
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Background Information | |
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What are Training and Development? | |
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Problems in Training | |
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The Training Process | |
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Step One: Identifying Training Needs | |
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Step Two: Designing Training Programs | |
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Step Three: The Evaluation of Training | |
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A Systematic Approach | |
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Training for Workers with Disabilities | |
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Diversity in Training | |
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Trends in Training | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Ewing Company | |
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Precision Products, Inc. | |
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The Success System: Management and Organization Development | |
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Background Information | |
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The Challenge of Change | |
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Management Development Approaches | |
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Long-Range Management Plan | |
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Organization Development | |
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Team-Development Meetings | |
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Outdoor Experiential Laboratory Training | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Franklin Company | |
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Precision Products, Inc. | |
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The Success System: Career Development | |
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Background Information | |
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Career Management | |
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Career Development and Planning | |
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Career Stages | |
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Career Planning and Pathing | |
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Downsizing | |
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Burnout | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Career Life Planning | |
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Career Life Planning | |
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Tucker Knox Corporation | |
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The Success System: Motivating a High-Performing Workforce | |
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The Success System: Compensating High-Performing Systems | |
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Background Information | |
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What Is Compensation? | |
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The Compensation Program | |
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Compensation Program Rationales | |
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Job Evaluation | |
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Job Evaluation Systems | |
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The Underpaid Employee | |
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The Overpaid Employee | |
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Rate Ranges and Wage Structures | |
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The Issue of Equal Pay or Comparable Worth | |
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Two-Tier Pay | |
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Fair and Square | |
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Variable Pay | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Invest in Bonds | |
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Precision Products, Inc. | |
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The Success System: Employee Benefits | |
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Background Information | |
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Employee Benefits Programs | |
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Benefits Versus Rights | |
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Employee Benefits Program Planning | |
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Major Types of Benefits Programs | |
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Cafeteria-Style Benefit Plans | |
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Communicating the Benefit Program | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Slickline Company | |
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Precision Products, Inc. | |
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The Success System: Motivating in Changing Times: Pay for Performance | |
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Background Information | |
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The Global Chase | |
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Motivation | |
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Reasons for Pay for Performance Plans | |
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Types of Incentive Programs | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Mainline Company | |
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Precision Products, Inc. | |
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The Success System: Maintaining a High-Performing Workforce | |
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The Success System: Union Relations and Collective Bargaining | |
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Background Information | |
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Labor's "New Face" | |
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The Management-Union Relationship | |
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Nonunion Employees | |
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Union Organizing | |
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Employer Campaign Tactics | |
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Types of NLRB Elections | |
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Collective Bargaining | |
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The Labor Contract | |
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Grievance Procedure | |
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Twenty-First Century Trends | |
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Unions and Quality-of-Worklife Issues | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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United Electrical Motors | |
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The Northwest Freight Line, Inc. | |
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The Success System: Employee Safety and Health | |
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Background Information | |
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The Challenge of Safety Management | |
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Employees' Rights | |
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Health Issues | |
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The Management of Stress | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Union Media Company | |
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Precision Products | |
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The Success System: Changing a High-Performing Workforce | |
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The Success System: HRM Strategy | |
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Background Information | |
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Organizational Strategy | |
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Integration of Strategic HRM with Corporate Strategy | |
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Corporate Strategy | |
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Strategic HRM Choices | |
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The Corporate Culture | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Gentech Company | |
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The Space Electronics Corporation | |
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The Success System: Changing for Success | |
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Background Information | |
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The Corporate Culture | |
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What Is Corporate Culture? | |
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Creating a Winning Culture | |
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Power Tools for Change | |
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The Goals and Values of HRM Programs | |
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HRM Implementation Issues | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Reduction in Force: Consensus-Seeking Change | |
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The Dim Lighting Company | |
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The Success System: Total Quality Management | |
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Background Information | |
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Total Quality Management (TQM) | |
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A Brief History of TQM | |
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The Objectives of TQM | |
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Implementing TQM | |
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Basic Elements of TQM | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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The Sierra Manufacturing Company | |
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Wengart Aircraft | |
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The Success System: Managing Diversity | |
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Background Information | |
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Managing Cultural Diversity | |
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Managing Diversity | |
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Current Trends Affecting Workforce Diversity | |
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Managing Diversity and EEO | |
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How Organizations Can Cultivate a Diverse Workforce | |
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HRM Strategies to Lessen Resistance to Diversity | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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Managing Diversity | |
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Precision Products, Inc. | |
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The Success System: Focusing on a High-Performing Workforce | |
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Human Resource Management: The Challenge and the Future | |
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Background Information | |
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Evaluation of the HRM Programs | |
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The Stabilization of Change | |
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The Evaluation of HRM Programs | |
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Some Conditions for Success of HRM Programs | |
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Emerging Issues and Values | |
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Future Trends in HRM | |
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The Future of HRM | |
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Summary | |
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Review Questions | |
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Key Words and Concepts | |
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HR Manager Behavior Profile II--The Performance Interview | |
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The Bob Knowlton Case | |
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Index | |