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Foreword | |
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Introduction | |
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What's Really Different About Knowledge Work | |
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Artful and Industrial Making in Action | |
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Realizing the Importance of Web Technologies at Sun Microsystems | |
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Rolling Out Web Technology at Ford Motor Company | |
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Comparing Sun and Ford | |
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Streetcar at the People's Light and Theatre Company | |
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Comparing Sun and People's Light | |
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The Four Qualities of Artful Making (An Artful Framework) | |
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Understanding Artful Making | |
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Artful Making Relies on Emergence | |
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The People's Light Way of Working | |
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Not Quite Experiment, Not Quite Discovery | |
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Exploration and Efficiency | |
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Emergence in Business | |
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Artful Making is Iterative, Not Sequential | |
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Auto Making: Mostly Industrial | |
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Software Making at Trilogy: Mostly Artful | |
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The Iterative Structure of Play Production | |
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The Script Is Not the Play, Nor Is It a Specification | |
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The Writer's View of the Script | |
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Rehearsal Process | |
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Agile Software Development | |
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Artful Making in Software Development and Theatre | |
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Iteration as a Structure for Rigorous Work | |
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The Prerequisite Conditions for Artful Making | |
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Artful Making Isn't Always the Best Approach | |
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Reconfiguration Costs | |
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Exploration Costs | |
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The General Applicability of Artful Making | |
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The Role of Enabling Technologies in Reducing the Cost of Iteration | |
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Reducing Reconfiguration Costs: Software Development | |
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Reducing Exploration Costs: Simulation, Prototyping, and Version Control | |
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When Artful and Industrial Making Are Combined | |
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How Competitive Forces Drive Work Toward Artfulness | |
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A Common Problem: Imposing Industrial Costs on Potentially Artful Processes | |
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The Historical Evolution of Artful Making Prerequisites | |
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Artful Making as Part of the Shift to a Knowledge Economy | |
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Ancient Making | |
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An Armory on the River Severn | |
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The Costs and Benefits of Ancient Making | |
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Toward Industrial Making | |
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Industrial Making | |
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Eli Whitney | |
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Henry Ford | |
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Frederick Winslow Taylor | |
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The Evolution of Sequential Processes | |
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Toward Artful Making | |
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Artful Making | |
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Learning to Make Artfully | |
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Artful Making Turns Industrial Notions of Control Upside Down | |
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Managing People Who Are Smarter Than You Are | |
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Supervision in an Industrial Context | |
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Management in an Artful Context | |
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Some New Realities of Management | |
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Control in Artful Making | |
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Physical Release | |
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Mind Release and Focus | |
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Sir Alec Guinness and the Challenge of Control by Release | |
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The Director's/Manager's Artful Lever: Focusing the Group | |
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Saving Apollo 13: Gene Kranz as Ensemble Director | |
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The Director's/Manager's Source of Authority | |
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The Precision of Control by Release | |
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Control by Release | |
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Artful Making Reconceives; Industrial Making Replicates | |
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Reconceiving Hamlet | |
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Reconceiving to Recover Apollo 13 | |
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The Differences Between Reconceiving and Replicating | |
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The Capabilities of Reconceiving and Replicating | |
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Artful Making and the Customer | |
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Never-Done, Constantly Improving Development | |
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REconceiving versus Compromising | |
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Artful Collaboration | |
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Artful Making Requires a Secure Workspace | |
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Securing the Workspace | |
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Edmondson's "Psychological Safety" Concept | |
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Security Beyond the Workspace | |
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Creative Interchange | |
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Working on Your "Edge" | |
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Finding a Physical Edge | |
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Learning to Work on Your Edge | |
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Ego versus Vanity: Giving up Sovereignty over Your Work | |
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Making an Ensemble | |
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Two Kinds of Reality | |
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A Whole Greater than the Sum of its Parts | |
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Artful Making Embraces Uncertainty Instead of Protecting Against It | |
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McDonald's French Fries, Varidus Cattle, and Urgent Customer Orders | |
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Artful Making Doesn't Protect Against Uncertainty | |
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Improvisation | |
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Building Improvisational Capability: Being in "Present Time" | |
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Improvisation and Control | |
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Artful Making and Interdependency | |
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The Emergent Final Purpose | |
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Artful Making is Fiscally Responsible | |
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Deadlines and Reliable Innovation | |
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Funding Emergent Projects: A Venture-Based Approach | |
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Staging | |
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Incentive Alignment and Risk Sharing | |
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"People, People, People" | |
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Fiscal Responsibility in Artful Making | |
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Artful Management | |
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Managing Convergence and Emergence | |
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Essential Themes | |
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Artful Management Signposts | |
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The Artful Making Qualities | |
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The Four Qualities | |
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Release | |
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Collaboration | |
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Ensemble | |
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Play | |
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Relationships Among Qualities | |
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A Director on Management | |
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A Final Word | |
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A Last Look at the Theatre | |
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Bibliography | |
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Acknowledgements | |
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Index | |