| |
| |
Preface | |
| |
| |
Acknowledgements | |
| |
| |
| |
So You Want to Do Six Sigma? | |
| |
| |
Why You Need This Book | |
| |
| |
An Overview | |
| |
| |
Roles of Six Sigma Leaders | |
| |
| |
Summary | |
| |
| |
References | |
| |
| |
| |
Four Case Studies: What Works and What Doesn't | |
| |
| |
Inside GE's Experiences | |
| |
| |
The First Year--1996 | |
| |
| |
The Push for Tangible Benefits | |
| |
| |
DFSS and a Critical Mass of Green Belts | |
| |
| |
A Refocus on Customers | |
| |
| |
Digitization and Six Sigma | |
| |
| |
A Reinvigoration | |
| |
| |
The W. R. Grace Story | |
| |
| |
Less Successful Six Sigma Deployments | |
| |
| |
Summary | |
| |
| |
References | |
| |
| |
| |
How to Successfully Deploy Six Sigma | |
| |
| |
Why Were GE and Grace Successful? | |
| |
| |
Why Were Others Less Successful? | |
| |
| |
The Keys to Successful Six Sigma Deployment | |
| |
| |
A High-Level Roadmap For Six Sigma Deployment | |
| |
| |
Summary | |
| |
| |
References | |
| |
| |
| |
Launching the Initiative | |
| |
| |
Full or Partial Deployment? | |
| |
| |
Developing the Deployment Plan | |
| |
| |
Deployment Plan Elements | |
| |
| |
Selecting the Right Projects | |
| |
| |
The Concept of Process Entitlement | |
| |
| |
Developing the Project Charter | |
| |
| |
Selecting the Right People | |
| |
| |
What Training Do I Need? | |
| |
| |
Selecting a Six Sigma Provider | |
| |
| |
Summary | |
| |
| |
References | |
| |
| |
| |
Managing the Effort | |
| |
| |
Managerial Systems and Processes | |
| |
| |
Management Project Reviews | |
| |
| |
Project Reporting and Tracking System | |
| |
| |
Communication Plan | |
| |
| |
Reward and Recognition Plan | |
| |
| |
Project Identification/Prioritization System | |
| |
| |
Inclusion of Six Sigma in Budgeting Processes | |
| |
| |
Deployment Processes for Leaders | |
| |
| |
Integrating Six Sigma with Current Management Systems | |
| |
| |
Summary | |
| |
| |
| |
Sustaining Momentum and Growing | |
| |
| |
Playing Defense--Sustaining Momentum | |
| |
| |
Playing Offense--Growing the Effort | |
| |
| |
Summary | |
| |
| |
References | |
| |
| |
| |
The Way We Work | |
| |
| |
Integrating Six Sigma With Process Management Systems | |
| |
| |
Creating an Overall Organizational Improvement System | |
| |
| |
Integration of Six Sigma With Other Strategic Initiatives | |
| |
| |
The Long-Term Impact of Six Sigma | |
| |
| |
Summary | |
| |
| |
References | |
| |
| |
| |
Final Thoughts for Leaders | |
| |
| |
Understanding the Role of the Six Sigma Tools--A Case Study | |
| |
| |
How to Think About the Six Sigma Tools | |
| |
| |
Advice For Ensuring Project Success | |
| |
| |
Good Questions to Ask in Project Reviews | |
| |
| |
Advice for Ensuring Success of the Six Sigma Initiative | |
| |
| |
Good Questions to Ask in Reviews of the Overall Initiative | |
| |
| |
Summary | |
| |
| |
Additional Six Sigma References | |
| |
| |
Deployment Questions and Answers | |
| |
| |
General Questions About Six Sigma | |
| |
| |
Questions Concerning MBB and BB Roles | |
| |
| |
Project Selection and Review Questions | |
| |
| |
Training Questions | |
| |
| |
Questions Concerning Financial Benefits | |
| |
| |
Other Human Resources Questions | |
| |
| |
References | |
| |
| |
| |
Six Sigma Deployment Plan--An Example | |
| |
| |
Contents | |
| |
| |
Introduction | |
| |
| |
Deployment Plan Elements | |
| |
| |
Lessons Learned | |
| |
| |
Key Issues | |
| |
| |
Action Plan | |
| |
| |
Glossary | |
| |
| |
Acronyms | |
| |
| |
Index | |