Understanding Your Users A Practical Guide to User Research Methods

ISBN-10: 0128002328

ISBN-13: 9780128002322

Edition: 2nd

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Description:

This new and completely updated edition is an easy to implement, hands-on resource for usability in the real world. You'll learn about the user requirements gathering stage of product development and find a variety of techniques. For each technique, you'll understand how to prepare for and conduct the activity, as well as analyze and present the data - all in a practical and hands-on way. Each method presented provides different information about the user and their requirements (e.g., functional requirements, information architecture, task flows). The techniques can be used together to form a complete picture of the users' requirements or they can be used separately to address specific product questions. These techniques have helped product teams understand the value of user requirements gathering by providing insight into how users work and what they need to be successful at their tasks. You'll find case studies from industry-leading companies to demonstrate each method in action. After reading this book, you'll be able to conduct any usability activity (e.g., getting buy-in from management, legal and ethical considerations, setting up your facilities, recruiting, and moderating activities) and be able to apply them to your own products. Completely new and revised edition includes 30+% new content!Discover the foundation you need to prepare for any research gathering activity and ensure that the results are incorporated into your products Includes updated case studies for each method from industry leadersFind invaluable worksheet and template appendices that are also available online for downloading, customizing, and printing
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Book details

Edition: 2nd
Publisher: Elsevier Science & Technology
Publication date: 4/26/2015
Binding: Paperback
Pages: 448
Size: 7.25" wide x 9.00" long x 1.00" tall
Weight: 2.838
Language: English

Kelly Caine is Assistant Professor in the Human-Centered Computing Division of the School of Computing at Clemson University. She has designed courses on research methods for understanding people and their relationship with technology and taught research methods at the Georgia Institute of Technology and Clemson University. She has published over 60 articles, reports proceedings and chapters, has been invited to speak at MIT, Yale, Dartmouth, Purdue, Michigan State. She has a B.A. from the University of South Carolina and a M.S. and Ph.D. from the Georgia Institute of Technology.

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