Architecture and Patterns for IT Service Management, Resource Planning, and Governance Making Shoes for the Cobbler's Children

ISBN-10: 0123850177
ISBN-13: 9780123850171
Edition: 2nd 2011
Authors: Charles T. Betz
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Book details

List price: $57.95
Edition: 2nd
Copyright year: 2011
Publisher: Elsevier Science & Technology Books
Publication date: 9/15/2011
Binding: Paperback
Pages: 480
Size: 7.75" wide x 9.50" long x 1.25" tall
Weight: 2.134
Language: English

Charles Betz is a Senior Enterprise Architect, and chief architect for IT Service Management strategy for a US-based Fortune 50 enterprise. Previously, he was the head of Enterprise Repository Services for the specialty electronics retailer Best Buy. He has held architect positions for Best Buy, Target, and Accenture, specializing in metadata, configuration management, and IT governance. He holds a summa B.A. in Political Science and a Master of Science in Software Engineering, both from the University of Minnesota. He is an active member of the professional community, belonging to the IT Service Management Forum, IEEE, ACM, and Data Management Association (DAMA). He presents frequently both locally and nationally to professional associations and conferences.

IT in a World of Continuous Improvement
Architecture Approach
Patterns for the IT Processes
Patterns for the IT Lifecycles
Extended Definitions for the IT Architectural
Fundamentals of Computing for the Business
Production and Services
ReferenceS
Index

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