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Essentials of Marketing Management

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ISBN-10: 0078028787

ISBN-13: 9780078028786

Edition: 2011

Authors: Greg W. Marshall, Mark W. Johnston

List price: $200.67
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Description:

This is a textbook that instructors can connect with and students can learn from, in that it pulls them into the world of marketing through real-world applications. This textbook stays current by covering the hottest topics in this course area, such as Customer Relationship Management and Metrics, in a user-friendly, non-encyclopedic format. Marshall/Johnston's Essentials of Marketing Management has taken great effort to represent marketing management the way it is actually practiced in successful organizations today. In our view, leading and managing the aspects of marketing to improve individual, unit, and organizational performance marketing management is a core business activity. Its…    
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Book details

List price: $200.67
Copyright year: 2011
Publisher: McGraw-Hill Higher Education
Publication date: 1/16/2010
Binding: Paperback
Pages: 416
Size: 8.50" wide x 11.00" long x 0.75" tall
Weight: 2.090

Greg W. Marshall is the Charles Harwood Professor of Marketing and Strategy in the Roy E. Crummer Graduate School of Business at Rollins College in Winter Park, Florida. He also serves as Vice President for Strategic Marketing for Rollins College. He earned his Ph.D. in Business Administration from Oklahoma State University, taking a marketing major and management minor, and holds a BSBA in marketing and MBA from the University of Tulsa. Prior to joining Rollins, Greg was on the faculty at the University of South Florida, Texas Christian University, and Oklahoma State University. Prior to returning to school for his doctorate, Greg’s managerial industry experience included thirteen…    

Introduction to Marketing Management
Marketing in Today's Global Business Milieu
Elements of Marketing Strategy and Planning
Information Drives Marketing Decision Making
Perspectives on CRM and Marketing Metrics
Managing Marketing Information
Understanding Customers: Business-to-Consumer Markets
Understanding Customers: Business-to-Business Markets
Developing the Value Offering
Segmentation, Target Marketing, Positioning
The Product Experience: Product Strategy and Building the Brand
The Product Experience: New-Product Development and Service
Managing Pricing Decisions
Communicating and Delivering the Value Offering
Managing Marketing Channels and the Supply Chain
Points of Customer Interface: Bricks and Clicks
Integrated Marketing Communications: Promotional Strategy, Advertising, Sales Promotion, and Public Relations
Integrated Marketing Communications: Personal Selling, Direct Marketing, and Interactive Marketing
Glossary
Endnotes
Credits
Index