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    Service Management + Service Model Software Access Card:

    ISBN-10: 0077841204
    ISBN-13: 9780077841201
    Author(s): James Fitzsimmons, Mona Fitzsimmons
    Description: The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the  More...
    List price: $254.20
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    List Price: $254.20
    Edition: 8th
    Publisher: McGraw-Hill College
    Binding: Cloth Text 
    Size: 9.00" wide x 11.25" long x 1.00" tall
    Weight: 3.344
    Language: English

    The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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    • Due Date: 8/18/2015

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