Service Management + Service Model Software Access Card:

Name: Service Management + Service Model Software Access Card:
Price: 5.22 USD
Availability: InStock
ISBN: 9780077841201

ISBN-10: 0077841204

ISBN-13: 9780077841201

Edition: 8th 2013

Authors: James Fitzsimmons, Mona Fitzsimmons

List price: $254.20

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Description:

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Book details

List price: $254.20
Edition: 8th
Copyright year: 2013
Publisher: McGraw-Hill College
Binding: Cloth Text
Size: 9.00" wide x 11.25" long x 1.00" tall
Weight: 2.948
Language: English