Service Management Operations, Strategy, Information Technology

ISBN-10: 0077228499
ISBN-13: 9780077228491
Edition: 6th 2008
List price: $227.00 Buy it from $10.60
This item qualifies for FREE shipping

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Used Starting from $95.37
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Calculus 1 Online content $4.95 $1.99
Add to cart
Study Briefs
Algebra Online content $4.95 $1.99
Add to cart
Study Briefs
Introduction to Logic Online content $4.95 $1.99
Add to cart
Study Briefs
Business Math Formulas Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $227.00
Edition: 6th
Copyright year: 2008
Publisher: McGraw-Hill Higher Education
Publication date: 10/5/2007
Binding: Hardcover
Size: 8.75" wide x 11.25" long x 1.25" tall
Weight: 3.102
Language: English

Understanding Services
The Role of Services in an Economy
The Nature of Services
Service Strategy
Designing the Service Enterprise
New Service Development
Technology in Services
Service Quality
Process Improvement (DEA supplement)
The Service Encounter
Supporting Facility and Process Flows
Service Facility Location
Managing Service Operations
Managing Capacity and Demand
Managing Waiting Lines
Service Supply Relationships
Growth and Globalization of Services
Managing Projects
Quantitative Models for Service Management
Capacity Planning and Queuing Models (Computer Simulation)
Forecasting Demand for Services
Managing Facilitating Goods
Areas of a Standard Normal Distribution
Uniformly Distributed Random Numbers [0,1]
Values of Lq for the M/M/c Queuing ModelEquations for Selected Queuing Models

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×