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About the Authors | |
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Preface | |
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Introduction | |
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The Operations Function | |
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Why Study Operations Management? | |
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Definition of Operations Management and Supply Chains | |
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Decisions at Pizza U.S.A. | |
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Operations Decisions-A Framework with Contingencies | |
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Cross-Functional Decision Making | |
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Operations as a Process | |
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Contemporary Operations Themes | |
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Services and Manufacturing | |
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Customer-Directed Operations | |
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Lean | |
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Integration of Operations with Other Functions | |
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Environmental Concerns and Sustainability | |
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Supply Chain Management | |
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Globalization of Operations | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Operations and Supply Chain Strategy | |
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McDonald's Operations Strategy | |
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Operations Strategy Model | |
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Corporate and Business Strategy | |
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Operations Mission | |
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Operations Objectives | |
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Strategic Decisions | |
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Distinctive Competence | |
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Emphasis on Operations Objectives | |
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linking Strategies: Operations Strategic Decisions | |
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Competitive Advantage through Operations | |
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Global Scope of Operations and Supply Chains | |
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Supply Chain Strategy | |
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Environment and Sustainable Operations | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Product Design | |
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Strategies for New-Product Introduction | |
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New-Product Development Process | |
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Concept Development | |
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Product Design | |
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Pilot Production/Testing | |
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Cross-Functional Product Design | |
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Supply Chain Collaboration | |
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Quality Function Deployment | |
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Customer Attributes | |
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Engineering Characteristics | |
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Value Analysis | |
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Modular Design | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Process Design | |
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Process Selection | |
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Product-Flow Characteristics | |
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Approaches to Order Fulfillment | |
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Process Selection Decisions | |
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Product-Process Strategy | |
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Focused Operations | |
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Mass Customization | |
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Environmental Concerns | |
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Cross-Functional Decision Making | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Service Delivery System Design | |
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Defining Service | |
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Service-Product Bundle | |
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Service Delivery System Matrix | |
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Customer Contact | |
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Service Recovery and Guarantees | |
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Globalization of Services | |
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Employees and Service | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Process-Flow Analysis | |
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Process Thinking | |
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The Process View of Business | |
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Process Flowcharting | |
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Process-Flow Analysis as Asking Questions | |
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Measuring Process Flows | |
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Measuring Process Flows at Pizza U.S.A. | |
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Process Redesign | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Lean Thinking and Lean Systems | |
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Evolution of Lean | |
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Lean Tenets | |
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Stabilizing the Master Schedule | |
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Controlling Flow with the Kanban System | |
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Reducing Setup Time and Lot Sizes | |
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Changing Layout and Maintaining Equipment | |
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Cross-Training, Rewarding, and Engaging Workers | |
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Guaranteeing Quality | |
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Changing Relationships with Suppliers | |
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Implementation of Lean | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Quality | |
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Managing Quality | |
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Quality as Customer Judgments | |
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Manufacturing Quality | |
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Service Quality | |
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Quality Planning, Control, and Improvement | |
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Ensuring Quality in the Supply Chain | |
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Quality, Cost of Quality, and Financial Performance | |
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Quality Pioneers | |
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W. Edwards Deming | |
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Joseph Juran | |
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ISO 9000 Standards | |
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Malcolm Baldrige Award | |
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Why Some Quality Improvement Efforts Fail | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Quality Control and Improvement | |
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Design of Quality Control Systems | |
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Process Quality Control | |
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Attribute Control Chart | |
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Variables Control Chart | |
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Using Control Charts | |
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Process Capability | |
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Continuous Improvement | |
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Six Sigma | |
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Lean and Six Sigma | |
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Quality Control and Improvement in Industry | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Capacity and Scheduling | |
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Supply Chain Management | |
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Supply Chain and Supply Chain Management | |
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Purchasing and Logistics | |
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Measuring Supply Chain Performance | |
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Supply Chain Dynamics-the Bullwhip Effect | |
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Improving Supply Chain Performance | |
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Supply Chain Structural Improvements | |
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Supply Chain Infrastructural Improvements | |
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Technology and Supply Chain Management | |
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Supply Chain Risk and Resilience | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Discussion Questions | |
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Selected Bibliography | |
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Forecasting | |
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Forecasting for Decision Making | |
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Qualitative Forecasting Methods | |
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Time-Series Forecasting | |
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Moving Average | |
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Exponential Smoothing | |
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Forecasting Accuracy | |
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Advanced Time-Series Forecasting | |
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Causal Forecasting Methods | |
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Selecting a Forecasting Method | |
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Collaborative Planning, Forecasting, and Replenishment | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Supplement: Advanced Methods | |
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Capacity Planning | |
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Facilities Decisions | |
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Facilities Strategy | |
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Amount of Capacity | |
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Size of Facilities | |
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Timing of Facility Decisions | |
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Facility Location | |
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Types of Facilities | |
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Sales and Operations Planning Definition | |
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Cross-Functional Nature of S&OP | |
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Planning Options | |
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Basic Aggregate Planning Strategies | |
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Aggregate Planning Costs | |
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Aggregate Planning Example | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Scheduling Operations | |
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Batch Scheduling | |
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Gantt Charting | |
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Finite Capacity Scheduling | |
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Theory of Constraints | |
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Priority Dispatching Rules | |
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Planning and Control Systems | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Project Planning and Scheduling | |
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Objectives and Trade-Offs | |
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Planning and Control in Projects | |
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Scheduling Methods | |
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Constant-Time Networks | |
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PERT Method | |
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CPM Method | |
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Use of Project Management Concepts | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Inventory | |
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Independent Demand Inventory | |
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Purpose of Inventories | |
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Costs of Inventories | |
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Independent versus Dependent Demand | |
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Economic Order Quantity | |
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Continuous Review System | |
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Periodic Review System | |
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Using P and Q Systems in Practice | |
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Vendor Managed Inventory | |
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ABC Classification of Inventory | |
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Key Points and Terms | |
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Student Internet Exercises | |
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Solved Problems | |
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Discussion Questions | |
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Problems | |
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Selected Bibliography | |
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Supplement: Advanced Models | |
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Materials Requirements Planning and ERP | |
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The MRP System | |
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MRP versus Order-Point Systems | |
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Parts Explosion-How an MRP System Works | |