Operations Management in the Supply Chain Decisions and Cases

ISBN-10: 0073525243
ISBN-13: 9780073525242
Edition: 6th 2013
List price: $275.00 Buy it from $16.01
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Description: Operations Management in the Supply Chain: Decisions and Casesis an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to  More...

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Book details

List price: $275.00
Edition: 6th
Copyright year: 2013
Publisher: McGraw-Hill Higher Education
Publication date: 12/11/2012
Binding: Paperback
Pages: 576
Size: 8.00" wide x 10.00" long x 1.00" tall
Weight: 2.134
Language: English

Operations Management in the Supply Chain: Decisions and Casesis an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The sixteen cases offer variety in length and rigor; and several are from Ivey, Stanford, and Darden. This mix makes the book appropriate for both undergraduates and MBA students.

Roger G. Schroeder holds the Donaldson Chair in Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He is also the Co-Director of the Juran Center for Leadership in Quality and has earned an appointment as a Distinguished Teaching Professor. He received the B.S. degree in Industrial Engineering with high distinction from the University of Minnesota, MSIE University of Minnesota and Ph.D. from Northwestern University. Prior to joining the University of Minnesota, he taught at the U.S. Naval Postgraduate School, Monterey, California, and was an analyst for the office of the Assistant Secretary of Defense. Professor Schroeder has received research grants from the Ford Foundation, American Production and Inventory Control Society, Exxon Education Foundation and the National Science Foundation. He is a recipient of the Morse Award for outstanding teaching at the University of Minnesota.

About the Authors
Preface
Introduction
The Operations Function
Why Study Operations Management?
Definition of Operations Management and Supply Chains
Decisions at Pizza U.S.A.
Operations Decisions-A Framework with Contingencies
Cross-Functional Decision Making
Operations as a Process
Contemporary Operations Themes
Services and Manufacturing
Customer-Directed Operations
Lean
Integration of Operations with Other Functions
Environmental Concerns and Sustainability
Supply Chain Management
Globalization of Operations
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Operations and Supply Chain Strategy
McDonald's Operations Strategy
Operations Strategy Model
Corporate and Business Strategy
Operations Mission
Operations Objectives
Strategic Decisions
Distinctive Competence
Emphasis on Operations Objectives
linking Strategies: Operations Strategic Decisions
Competitive Advantage through Operations
Global Scope of Operations and Supply Chains
Supply Chain Strategy
Environment and Sustainable Operations
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Product Design
Strategies for New-Product Introduction
New-Product Development Process
Concept Development
Product Design
Pilot Production/Testing
Cross-Functional Product Design
Supply Chain Collaboration
Quality Function Deployment
Customer Attributes
Engineering Characteristics
Value Analysis
Modular Design
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Process Design
Process Selection
Product-Flow Characteristics
Approaches to Order Fulfillment
Process Selection Decisions
Product-Process Strategy
Focused Operations
Mass Customization
Environmental Concerns
Cross-Functional Decision Making
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Service Delivery System Design
Defining Service
Service-Product Bundle
Service Delivery System Matrix
Customer Contact
Service Recovery and Guarantees
Globalization of Services
Employees and Service
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Process-Flow Analysis
Process Thinking
The Process View of Business
Process Flowcharting
Process-Flow Analysis as Asking Questions
Measuring Process Flows
Measuring Process Flows at Pizza U.S.A.
Process Redesign
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Lean Thinking and Lean Systems
Evolution of Lean
Lean Tenets
Stabilizing the Master Schedule
Controlling Flow with the Kanban System
Reducing Setup Time and Lot Sizes
Changing Layout and Maintaining Equipment
Cross-Training, Rewarding, and Engaging Workers
Guaranteeing Quality
Changing Relationships with Suppliers
Implementation of Lean
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Quality
Managing Quality
Quality as Customer Judgments
Manufacturing Quality
Service Quality
Quality Planning, Control, and Improvement
Ensuring Quality in the Supply Chain
Quality, Cost of Quality, and Financial Performance
Quality Pioneers
W. Edwards Deming
Joseph Juran
ISO 9000 Standards
Malcolm Baldrige Award
Why Some Quality Improvement Efforts Fail
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Quality Control and Improvement
Design of Quality Control Systems
Process Quality Control
Attribute Control Chart
Variables Control Chart
Using Control Charts
Process Capability
Continuous Improvement
Six Sigma
Lean and Six Sigma
Quality Control and Improvement in Industry
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Capacity and Scheduling
Supply Chain Management
Supply Chain and Supply Chain Management
Purchasing and Logistics
Measuring Supply Chain Performance
Supply Chain Dynamics-the Bullwhip Effect
Improving Supply Chain Performance
Supply Chain Structural Improvements
Supply Chain Infrastructural Improvements
Technology and Supply Chain Management
Supply Chain Risk and Resilience
Key Points and Terms
Student Internet Exercises
Discussion Questions
Selected Bibliography
Forecasting
Forecasting for Decision Making
Qualitative Forecasting Methods
Time-Series Forecasting
Moving Average
Exponential Smoothing
Forecasting Accuracy
Advanced Time-Series Forecasting
Causal Forecasting Methods
Selecting a Forecasting Method
Collaborative Planning, Forecasting, and Replenishment
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Supplement: Advanced Methods
Capacity Planning
Facilities Decisions
Facilities Strategy
Amount of Capacity
Size of Facilities
Timing of Facility Decisions
Facility Location
Types of Facilities
Sales and Operations Planning Definition
Cross-Functional Nature of S&OP
Planning Options
Basic Aggregate Planning Strategies
Aggregate Planning Costs
Aggregate Planning Example
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Scheduling Operations
Batch Scheduling
Gantt Charting
Finite Capacity Scheduling
Theory of Constraints
Priority Dispatching Rules
Planning and Control Systems
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Project Planning and Scheduling
Objectives and Trade-Offs
Planning and Control in Projects
Scheduling Methods
Constant-Time Networks
PERT Method
CPM Method
Use of Project Management Concepts
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Inventory
Independent Demand Inventory
Purpose of Inventories
Costs of Inventories
Independent versus Dependent Demand
Economic Order Quantity
Continuous Review System
Periodic Review System
Using P and Q Systems in Practice
Vendor Managed Inventory
ABC Classification of Inventory
Key Points and Terms
Student Internet Exercises
Solved Problems
Discussion Questions
Problems
Selected Bibliography
Supplement: Advanced Models
Materials Requirements Planning and ERP
The MRP System
MRP versus Order-Point Systems
Parts Explosion-How an MRP System Works

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