Communicating at Work Principles and Practices for Business and the Professions

ISBN-10: 0073511889

ISBN-13: 9780073511887

Edition: 9th 2008 (Revised)

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Description: The leading text in business communication,Communicating at Worktakes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.

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Book details

List price: $107.19
Edition: 9th
Copyright year: 2008
Publisher: McGraw-Hill Companies, The
Publication date: 10/27/2006
Binding: Paperback
Pages: 600
Size: 7.75" wide x 9.75" long x 0.75" tall
Weight: 2.662
Language: English

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author ofConfidence in Communication: A Guide to Assertive and Social Skillsand coauthor ofUnderstanding Human Communication, Interplay: the Process of Interpersonal Communicationas well as the widely used textLooking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.

Basics of Business and Professional Communication Strategic Case: Sundown Bakery
Communicating at Work
Communication, Culture, and Work
Personal Skills Strategic Case: Computer Solutions
Listening
Verbal and Nonverbal Messages
Interpersonal Skills
Interviewing Strategic Case: Platinum Sounds
Principles of Interviewing
Types of Interviews
Working in Groups Strategic Case: Museum of Springfield
Working in Teams
Effective Meetings
Making Effective Presentations Strategic Case: Fresh Air Sports
Developing and Organizing the Presentation
Verbal and Visual Support in Presentations
Delivering the Presentation
Informative, Group, and Special-Occasion Presentations
Persuasive Presentations
Appendix : Business Writing
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