ABCs of Relationship Selling

ISBN-10: 0073404845

ISBN-13: 9780073404844

Edition: 11th 2011

List price: $200.00 Buy it from $1.98
This item qualifies for FREE shipping

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: ABCs of Relationship Selling, 11/e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This new edition presents a sales process or system in a logical sequence than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline.

Used Starting from $84.50
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $200.00
Edition: 11th
Copyright year: 2011
Publisher: McGraw-Hill Higher Education
Publication date: 1/19/2010
Binding: Paperback
Pages: 576
Size: 7.75" wide x 9.75" long x 0.75" tall
Weight: 2.464
Language: English

Selling as a Profession
The Life, Times, and Career of the Professional Salesperson
Ethics First...Then Customer Relationships
Preparation for Relationship Selling
The Psychology of Selling: Why People Buy
Communication for Relationship Building: It's Not All Talk
Sales Knowledge: Customers, Products, Technologies
The Relationship Selling Process
Prospecting--The Lifeblood of Selling
Planning the Sales Call Is a Must!
Carefully Select Which Sales Presentation Method to Use
Begin Your Presentation Strategically
Elements of a Great Sales Presentation
Welcome Your Prospect's Objections
Closing Begins the Relationship
Service and Follow-Up for Customer Retention
Time and Territory Management: Keys to Success
Time, Territory, and Self-Management: Keys to Success
Sales Call Role-Plays
Personal Selling Experiential Exercises
Selling Globally
Answers to Crossword Puzzles
Glossary of Selling Terms
Notes
Photo Credits
Index
×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×