Business and Administrative Communication

ISBN-10: 0073377805
ISBN-13: 9780073377803
Edition: 9th 2010
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Book details

List price: $94.99
Edition: 9th
Copyright year: 2010
Publisher: McGraw-Hill Higher Education
Publication date: 11/1/2009
Binding: Hardcover
Pages: 752
Size: 8.75" wide x 11.00" long x 1.25" tall
Weight: 4.136
Language: English

Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and resarch methods. She has also taught at Texas A&M University and the University of Illinois at Urbana. She received her BA from DePauw University and her MC and PhD from the University of Illinois at Urbana.She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication. From 1997 - 2000, she edited ABC's Journal of Business Communication.

The Building Blocks of Effective Messages
Succeeding in Business Communication and Management
Adapting Your Message to Your Audience
Building Goodwill
Navigating through the Business Environment
Communicating across Cultures
Working and Writing in Teams
The Communication Process
Planning, Composing, and Revising
Designing Documents
Creating Visuals and Data Displays
Making Oral Presentations
Job Hunting
Building R�sum�s
Applying for a Job
Interviewing for a Job and Writing Follow-Up Messages
Basic Business Messages
Sharing Informative and Positive Messages
Delivering Negative Messages
Crafting Persuasive Messages
Proposals and Reports
Planning and Researching for Reports and Proposals
Writing Proposals
Analyzing Information and Writing Reports
Appendices
Formatting Letters, Memos, and E-mail Messages
Writing Correctly

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