| Introduction to Polaris Medical Group | |
| Welcome Statement of Purpose Organization and Staff Medical Records | |
| Guidelines for Maintaining Confidentiality Information in the Medical Record | |
| Polaris Medical Group Compliance Program Your Role as a Patient | |
| Services Specialist Qualities and Attitudes of the PSS General Responsibilities | |
| Your Typical Day at Family Medical Group Scheduling Patients for Appointments Recording and Maintaining | |
| Patient Information Maintaining a Third-Party | |
| Payer Information Educating Patients and Responding to Patient Inquiries | |
| Recording Charges, Payments and Adjustments Generating | |
| Insurance Claims Checking for and Recording Incoming | |
| Referrals Generating Financial Reports Updating CPT and ICD-9 Codes in the Database Quiz: Part 1 | |
| Polaris Medical Group Policy and Procedure Manual | |
| Reading Acknowledgment Contents Practice Information Equal Employment Opportunity | |
| Nondiscrimination, and Affirmative Action Statement Types of Employment Wages and Compensation Pay | |
| Rates Overtime Compensation Pay Dates Employee | |
| Time Records Performance Evaluations Employee | |
| Benefits Employee Grievances Resignation, Termination, Discharge, and Cobra Benefits | |
| Resignation Termination Discharge Cobra Benefits Personnel Conduct Issues Contributions and Solicitations | |
| Identification Badges Inclement Weather Conditions Sexual Harassment Dress Code Smoking and Tobacco | |
| Use Substance Abuse Personal Telephone Calls and Visits Universal Precautions Office Hours and Attendance | |
| Definitions of Absences Scheduled | |
| Absences Unscheduled | |
| Absences Lateness/Leaving Early Excused | |
| Absences Unexcused | |
| Absences Attendance Policy Telephone Procedures | |
| Recording Telephone Calls Screening Telephone Calls | |
| Taking Telephone Messages Handling Emergency Telephone Calls | |
| Symptoms/Complaints Considered Emergencies Office Visit Procedures Confidentiality Confidentiality Policy | |
| Confidentiality Guidelines Receptioning Gathering Patient Information | |
| Information Obtained from New Patients over the Telephone | |
| Information from Other Sources Verifying Insurance Coverage Guidelines | |
| Checking for Preauthorization Requirements | |
| Checking for Referral Requirements | |
| Concluding the Patient's Visit Appointments Scheduling | |
| Appointments Patient Flow Scheduling Allotments Payment for Services | |
| The Billing Process Billing Codes, Patient Statements, and Place of Service Codes Insurance Claims | |
| Billing Guidelines Review of RAs Patient Billing Disputes Daily Reports Guidelines for Medicare, Medicaid, and Workers | |
| Compensation Medicare Medigap Insurance Medicare Managed Care Plans Medicaid Workers | |
| Compensation Insurance Information Pages Standard Health Care, Inc. | |
| Traditional Plan Blue Cross and Blue Shield of Ohio, Traditional Plan Tricare | |
| HMO Columbus Medical Care PPO Cigna Healthplan HMO Aetna Health Plans, Ohio HMO-Network | |
| Ohio Insurance Company, Traditional Plan Nationwide Medicare, Parts A and B | |
| Nationwide Medicare HMO Ohio Department of Human Services, Medicaid Blue Cross and Blue Shield of Ohio, Workers' Compensation Quiz: Part 2 | |
| On the Job Week 1, Day 1 Medisoft Training | |
| Entering Guarantors Who Are Not Patients Week 1, Day 2 Week 1, Day 3 Week 1, Day 4 Week 1, Day 5 Medisoft Training | |
| Entering Referrals Medisoft Training | |
| Entering a Primary Care Provider Outside the Practice Medisoft Training | |
| Using Quick Balance End of Week 1 Job Week 2, Day 1 Medisoft Training | |
| Entering Prior Authorization Numbers Week 2, Day 2 Medisoft Training | |
| Entering Addi | |
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