Phone Skills for the Information Age

Name: Phone Skills for the Information Age
Availability: OutOfStock
ISBN: 9780073017297

ISBN-10: 0073017299

ISBN-13: 9780073017297

Edition: 3rd 2006

Authors: Dorothy A. Maxwell

List price: $50.33

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Description:

40-minute DVD provides visual material to complement the text-workbook. This 40-minute presentation, correlated to major concepts in the text-workbook, illustrates proper phone techniques that can be used in a variety of business settings and situations. Worksheets in the Instructor's Manual and Key supplement material in the presentation and generate discussion.

Book details

List price: $50.33
Edition: 3rd
Copyright year: 2006
Publisher: McGraw-Hill Higher Education
Publication date: 2/8/2005
Binding: DVD, Audio
Size: 4.90" wide x 5.10" long x 0.17" tall
Weight: 0.066
Language: English



Communicating Positively Making Phone Calls


Handling Incoming Phone Calls


Handling Special Types of Calls


Servicing the Customer on the Phone


Using Phone-Related Equipment & Technology