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Sales Force Management

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ISBN-10: 007296183X

ISBN-13: 9780072961836

Edition: 8th 2006 (Revised)

Authors: Mark W. Johnston, Greg W. Marshall

List price: $164.06
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Description:

This research/theory-based title blends the theoretical foundations of sales management with current industry examples and applications. It has been revised to feature a tighter focus on technology, leadership, and innovation, with updated coverage of CRM, sales management information systems, and database selling.
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Book details

List price: $164.06
Edition: 8th
Copyright year: 2006
Publisher: McGraw-Hill School Education Group
Binding: Hardcover
Pages: 512
Size: 8.00" wide x 10.00" long x 0.75" tall
Weight: 2.486
Language: English

Greg W. Marshall is the Charles Harwood Professor of Marketing and Strategy in the Roy E. Crummer Graduate School of Business at Rollins College in Winter Park, Florida. He also serves as Vice President for Strategic Marketing for Rollins College. He earned his Ph.D. in Business Administration from Oklahoma State University, taking a marketing major and management minor, and holds a BSBA in marketing and MBA from the University of Tulsa. Prior to joining Rollins, Greg was on the faculty at the University of South Florida, Texas Christian University, and Oklahoma State University. Prior to returning to school for his doctorate, Greg’s managerial industry experience included thirteen…    

Introduction to Sales Management in the Twenty-First Century Part One: Formulation of the Sales Program
The Process of Buying and Selling
Linking Strategies and the Sales Role in the Era of Customer Relationship Management
Organizing the Sales Effort
The Strategic Role of Information in Sales Management Part Two: Implementation of the Sales Program
Salesperson Performance: Behavior, Role Perceptions, and Satisfaction
Salesperson Performance: Motivating the Sales Force
Personal Characteristics and Sales Aptitude: Criteria for Selecting Salespeople
Sales Force Recruitment and Selection
Sales Training: Objectives, Techniques, and Evaluation
Designing Compensation and Incentive Programs Part Three: Evaluation and Control of the Sales Program
Cost Analysis: Analyzing the Cost of Implementing CRM for Neobrands
Behavior and Other Performance Analyses
Table of Contents provided by Publisher. All Rights Reserved.