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| Table of Contents | |
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| Introduction | |
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| The Processes of Organization and Management | |
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| Strategic Processes | |
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| Arthur D. Little, Inc | |
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| R. R. Donnelley & Sons: The Digital Division | |
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| Allstate Chemical Company: The Commercialization of Dynarim | |
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| Time Life Inc. (A) | |
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| Watermill Ventures | |
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| Note on the Major Appliance Industry in 1988 | |
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| Electrolux: The Acquisition and Integration of Zanussi | |
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| Emerson Electric: Consistent Profits, Consistently | |
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| Xerox Charts a New Strategic Direction (Excerpts) | |
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| Resource Allocation Processes | |
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| Ellis International Division: Patrick O'Brian | |
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| Americhem: The Gaylord Division (A) | |
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| Westinghouse Electric Corporation: Automating the Capital Budgeting Process (A) | |
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| Peterson Industries: Louis Friedman | |
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| Decision-Making Processes | |
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| British Steel Corporation: The Korf Contract | |
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| Note on Process Observation | |
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| Strategic Decision Processes in High Velocity Environments: Four Cases in the Microcomputer Industry | |
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| Making Fast Strategic Decisions in High-Velocity Environments | |
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| Decision-Making Exercise (A) | |
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| Growing Pains | |
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| Decision-Making Exercise (B) | |
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| Decision-Making Exercise (C) | |
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| The Case of the Unhealthy Hospital | |
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| A Thousand Days | |
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| Thirteen Days | |
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| Decision Making at the Top: The All-Star Sports Catalog Division | |
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| Learning Processes | |
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| Building a Learning Organization | |
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| Types of Learning Processes | |
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| A Note on Knowledge Management | |
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| Managerial Processes | |
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| Serengeti Eyewear: Entrepreneurship within Corning Inc | |
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| The Soul of a New Machine | |
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| The Transition to General Management Website | |
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| No Excuses Management | |
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| Harvard Business School Publishing | |
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| Change Processes | |
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| SAP America | |
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| Millipore Corporation (A) | |
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| Harvey Golub: Recharging American Express | |
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| Pepsi's Regeneration, 1990-1993 | |
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| Leveraging Processes for Strategic Advantage | |