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Foreword | |
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About the Contributors | |
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Acknowledgments | |
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Preface | |
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Introduction | |
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A+ Core Examination | |
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Installation, Configuration, and Upgrading | |
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Functions of System Modules | |
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Adding and Removing Field Replaceable Modules | |
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IRQs, DMAs, and I/O Addresses | |
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Peripheral Ports, Cabling, and Connectors | |
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Installing and Configuring IDE/EIDE Devices | |
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Installing and Configuring SCSI Devices | |
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Installing and Configuring Peripheral Devices | |
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Functions and Use of Common Hand Tools | |
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Upgrading BIOS | |
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System Optimization | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Diagnosing and Troubleshooting | |
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Symptoms and Problems | |
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Basic Troubleshooting | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Safety and Preventive Maintenance | |
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Preventive Maintenance Products and Procedures | |
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Environmental Hazard Protection | |
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Lasers and High-Voltage Equipment | |
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Disposal Procedures | |
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Electrostatic Discharge (ESD) | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Motherboard/Processors/Memory | |
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CPU Chips | |
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Random Access Memory (RAM) | |
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Motherboards | |
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CMOS (Complementary Metal-Oxide Semiconductor) | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Printers | |
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Printer Operations and Components | |
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Care and Service Techniques | |
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Printer Connections and Configurations | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Portable Systems | |
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Battery Types and Installation | |
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Portable Displays | |
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Docking Stations | |
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PCMCIA and PC Cards | |
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Memory Upgrades | |
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Pointing Devices | |
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Laptop Security and Services | |
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Standards and Trends | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Basic Networking | |
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Basic Networking Concepts | |
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Configuring Network Interface Cards | |
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Problems on the Network | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Customer Satisfaction | |
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Achieving and Maintaining Customer Satisfaction | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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DOS/Windows Examination | |
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Function, Structure, Operation, and File Management | |
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Functions of DOS, Windows 3.x, and Windows 95/98 | |
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Operating System Files and Structure | |
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File Allocation Tables, Formatting, and Partitioning | |
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Managing Files and Directories in DOS/Windows | |
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Viewing and Changing File Attributes | |
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Operating System Navigation | |
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Disk Management | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Memory Management | |
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Types of Memory | |
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Logical Memory Layout | |
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Memory Conflicts and Optimization | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Installing, Configuring, and Upgrading | |
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Installing DOS, Windows 3.x, and Windows 95 | |
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Upgrading Operating Systems | |
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Boot Sequences for DOS, Windows 3.x, and Windows 95 | |
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Windows 95 Plug-and-Play | |
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Loading/Adding Device Drivers | |
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Changing Options, Configuring, and Using the Windows Printing Subsystem | |
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Installing and Launching Windows and Non-Windows Applications | |
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Editing AUTOEXEC.BAT and CONFIG.SYS Files | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Diagnosing and Troubleshooting | |
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Common Error Codes, Startup Messages, and Icons from the Boot Sequence for DOS, Windows 3.x, and Windows 95/98 | |
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Correcting a Startup or Boot Problem | |
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Creating an Emergency Boot Disk with Utilities Installed | |
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Recognizing Windows-Specific Printing Problems | |
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Common Problems and Causes | |
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DOS- and Windows-Based Utilities and Commands/Switches | |
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Installing and Configuring DOS Applications, and Potential Problems in Windows 95 | |
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Viruses and Virus Types | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Networks | |
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Networking Capabilities of DOS and Windows | |
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The Internet and Setting Up a System for Internet Access | |
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Certification Summary | |
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Two-Minute Drill | |
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Self Test | |
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Self Test Answers | |
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About the CD | |
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Installing the Personal Testing Center | |
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Test Type Choices | |
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Live | |
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Managing Windows | |
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Saving Scores as Cookies | |
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Using the Browser Buttons | |
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JavaScript Errors | |
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Practice | |
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Review | |
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Scoring | |
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About the Web Site | |
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Access Global Knowledge | |
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What You'll Find There | |
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DOS Command Reference | |
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Attrib | |
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Chkdsk | |
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Copy | |
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Cls | |
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Del | |
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Deltree | |
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Dir | |
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Diskcopy | |
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Edit | |
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Fdisk | |
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Format | |
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Label | |
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Mem | |
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More | |
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Move | |
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Ren | |
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Subst | |
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Sys | |
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Type | |
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Xcopy | |
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Network Troubleshooting Guide | |
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Reboot | |
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Neighborhood Watch | |
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Ping Test | |
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Trace the Route | |
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Test the Connection on the Wall (Method 1 *Cheaper) | |
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Test the Connection on the Wall (Method 2 *Easier) | |
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Workstation Configuration | |
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Bad Ethernet Card? | |
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Networking Language | |
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Topologies | |
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Bus | |
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Ring | |
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Star | |
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Cabling and Physical Connectors | |
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10BaseT | |
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100BaseT | |
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10Base2 | |
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10Base5 | |
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Category 3 (aka Cat 3) | |
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Category 5 (aka Cat 5) | |
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T-Adapter | |
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Terminator | |
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Connectivity Devices | |
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Hub | |
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Repeater | |
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Router | |
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Switch | |
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MSD.EXE Output | |
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Glossary | |
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Index | |