Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Name: Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Price: 5.7 USD
Availability: InStock
ISBN: 9780071833257

ISBN-10: 0071833250

ISBN-13: 9780071833257

Edition: 2015

Authors: James Merlino

List price: $30.00

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Description:

An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer—a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience. Service Fanatics shows the specific steps the Clinic took to go from the bottom 10th percentile in Medicare's survey to above the 90th percentile in less than 10 years. Today, the Clinic is recognized as a thought leader in the emerging field of patient experience. How did they do it? More important, how can others do the same?Service Fanatics explains the strategies and…

Book details

List price: $30.00
Copyright year: 2015
Publisher: McGraw-Hill
Binding: Cloth Text
Size: 6.25" wide x 9.00" long x 1.25" tall
Weight: 1.386
Language: English