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| Introduction | |
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| The Perfect New Manager | |
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| Who's Your Model? | |
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| Rating Your Leadership | |
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| Drafting Your Own "Management Credo" | |
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| Paying the Price of Success | |
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| "Use" Your Employees-Without Making Them Feel Used | |
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| Testing Your Assumptions | |
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| New Manager's Checklist for Chapter 1 | |
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| Piercing Six Myths of Management | |
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| You Must Call All the Shots | |
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| You Can't Trust Anyone | |
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| You Must Remain Objective at All Times | |
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| You Must Defend Your Staff | |
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| You Cannot Back Down | |
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| You're the Best Teacher | |
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| New Manager's Checklist for Chapter 2 | |
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| Building Momentum in a New Job | |
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| Consistency Counts | |
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| Love at First Sight? | |
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| Score a Quick Win | |
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| Unclog "Input Channels" | |
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| Are You Ready for Anything? | |
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| New Manager's Checklist for Chapter 3 | |
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| Managing to Listen | |
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| Tapping the Power of Silence | |
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| What's to Learn? | |
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| The Three Steps of Listening | |
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| Fighting Off the Defensive Reflex | |
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| How's Your Body Language? | |
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| New Manager's Checklist for Chapter 4 | |
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| Speaking Like a Leader | |
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| A Voice That Roars | |
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| Packaging Your Points | |
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| Pruning the Deadwood | |
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| Asking the Right Questions | |
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| Make Your Words Sink In | |
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| New Manager's Checklist for Chapter 5 | |
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| The Art of Motivation | |
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| Press the Right Buttons | |
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| Moving Beyond Money | |
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| Knowledge: The Ultimate Motivator | |
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| Motivating the "Unmotivatable" | |
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| New Manager's Checklist for Chapter 6 | |
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| Dishing Out Criticism | |
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| Focus on Performance, Not Personality | |
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| Express Criticism as a Question | |
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| Connect Past to Future | |
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| Avoid Criticism That Bites Back | |
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| New Manager's Checklist for Chapter 7 | |
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| Discipline That Pays Off | |
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| What's at Stake? | |
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| Disciplining the Uncooperative Pest | |
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| How to Play Referee | |
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| When to "Write Up" an Employee | |
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| Getting Personal | |
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| Discipline That Sticks | |
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| New Manager's Checklist for Chapter 8 | |
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| The Organized Manager | |
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| Are You Running on Time? | |
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| Maximizing Each Hour | |
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| Invest in the Future | |
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| Banishing Time Wasters | |
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| Showcasing Your Organizational Skills | |
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| Making Meetings Work | |
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| New Manager's Checklist for Chapter 9 | |
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| Delegating the Right Way | |
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| Loosening Your Grip | |
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| Giving Good Directions | |
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| Choosing with Care | |
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| Managing a Breakdown | |
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| Bottom-Up Delegation | |
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| New Manager's Checklist for Chapter 10 | |
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| Managing the Boss | |
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| Upward Communication Traps | |
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| Caught in the Middle | |
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| Pick the Right Personality | |
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| The Magic of "Underpromise/Overdeliver" | |
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| Giving Progress Reports | |
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| New Manager's Checklist for Chapter 11 | |
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| Cultivating a Network | |
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| Maximize Social Media | |
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| Enliven Your Presence | |
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| Make the First Minute Count | |
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| Tracking Your Progress | |
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| Who Knows About You? | |
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| Fighting Off Fears | |
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| Mingling with Outsiders | |
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| New Manager's Checklist for Chapter 12 | |
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| Leading Teams to Triumph | |
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| Manage Your Message | |
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| Give Everyone Equal Attention | |
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| Confront Conflict Head-On | |
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| The Truth About Brainstorming | |
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| Know What You Don't Know | |
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| New Manager's Checklist for Chapter 13 | |
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| Five Tests Every Manager Faces | |
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| Managing Contract Workers | |
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| Supervising People You Can't See | |
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| Managing Peers | |
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| Spying on Workers | |
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| Combating Workplace Violence | |
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| New Manager's Checklist for Chapter 14 | |
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| Index | |