Handbook for Quality Management A Complete Guide to Operational Excellence

ISBN-10: 0071799249

ISBN-13: 9780071799249

Edition: 2nd 2013

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Description:

Written by two of the foremost authorities on the subject and fully updated throughout, this is the definitive text on quality management.Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in today's business environment. That’s what makes this work so unique. It serves as a primary reference source for an organization's quality initiative and for anyone seeking to pass the Certified Quality Manager exam, given by the ASQ (American Society for Quality).Over the last 40 years, the quality management discipline has undergone steady evolution from disjointed quality assurance efforts to more proactive, business-integrated functions. Today's quality manager must be able to clearly communicate the fallacies of inspection-focused "quality programs" to implement meaningful, cost-effective quality initiatives into their constantly challenged businesses. This text demystifies the science of quality management for effective use and benefit to an organization.Clearly defines quality management principles and their application within a cross-section of industriesIncludes chapters on Theory of Constraints, Six Sigma, and Lean ManufacturingUpdated to the 2001 ASQ Body of KnowledgeInvaluable appendix tables include audit standards, control chart equations, and sample customer surveyIncludes simulated and past exam questions and answers to help study for ASQ's CQMgr (Certified Quality Manager) exam
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Book details

List price: $98.00
Edition: 2nd
Copyright year: 2013
Publisher: McGraw-Hill Professional Publishing
Publication date: 1/8/2013
Binding: Hardcover
Pages: 512
Size: 7.50" wide x 9.25" long x 1.50" tall
Weight: 2.2
Language: English

Thomas Pyzdek, Thomas Pyzdek earned his Bachelor's Degree in Liberal Arts from the University of Nebraska at Omaha and earned his Master's in Systems Engineering in 1982, and Management in 1995, from the University of Arizona. Pyzdek taught management statistics at the University of Arizona and for the American Society for Quality. He is a fellow of ASQ and is certified as both a Quality Engineer and a Reliability Engineer. Pyzdek has consulted for such large companies as Avon, McDonalds and Federal Mogul. He himself has launched two successful companies, Quality America, Inc, that specializes in statistical software, and Quality Publishing, Inc. which specializes in books and multimedia training materials. He also writes a regular column for Quality Digest Magazine. In 1995, Pyzdek was awarded the ASQ Edwards Medal for outstanding contributions to the practice of quality management. He also received the Hughes Engineering Master's Fellowship in 1980. He was a member of the Board of Examiners for the first Malcolm Baldridge National Quality Award and the Panel of Judges for the first Arizona Govenor's Award for Quality. Pyzdek is listed as an Outstanding Writer and Author by the INternational Who's Who in Quality.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Preface
Business-Integrated Quality Systems
Organizational Structures
General Theory of Organization Structure
The Functional/Hierarchical Structure
Matrix Organizations
Cross-Functional Organization Structure
Process- or Product-Based (Horizontal) Organization Structures
Forms of Organization
The Quality Function
Juran Trilogy
Related Business Functions
Safety
Regulatory Issues
Product Liability
Environmental Issues Relating to the Quality Function
Approaches to Quality
Deming's Approach
Total Quality Control in Japan
ISO 9000 Series
Malcolm Baldrige National Quality Award
Deming Prize
European Quality Award
Total Quality Management (TQM)
Six Sigma
Customer-Focused Organizations
Integrated Planning
Strategic Planning
Organizational Vision
Strategy Development
Strategic Styles
Possibilities-Based Strategic Decisions
Strategic Development Using Constraint Theory
The Systems Approach
Basic Constraint Management Principles and Concepts
Tools of Constraint Management
Constraint Management Measurements
Understanding Customer Expectations and Needs
Customer Classifications
Customer Identification and Segmentation
Collecting Data on Customer Expectations and Needs
Customer Service and Support
Surveys
Focus Groups
Benchmarking
Getting Started with Benchmarking
Why Benchmarking Efforts Fail
Organizational Assessment
Assessing Quality Culture
Organizational Metrics
Cost of Quality
Process Control
Quantifying Process Variation
Descriptive Statistics
Enumerative and Analytic Studies
Acceptance Sampling
Statistical Control Charts
Variable Control Charts
Control Charts for Attributes Data
Control Chart Selection
Control Chart Interpretation
Using Specifications for Process Control
Process Capability Studies
How to Perform a Process Capability Study
Statistical Analysis of Process Capability Data
Interpreting Capability Indexes
Quality Audits
Types of Quality Audits
Product Audits
Process Audits
Systems Audits
Internal Audits
Two-Party Audits
Third-Party Audits
Desk Audits
Planning and Conducting the Audit
Auditor Qualifications
Internal Quality Surveys as Preparation
Steps in Conducting an Audit
Audit Reporting Process
Post-Audit Activities (Corrective Action, Verification)
Product, Process, and Materials Control
Work Instructions
Classification of Characteristics
Identification of Materials and Status
Purchased Materials
Customer-Supplied Materials
Work-in-Process (WIP)
Finished Goods
Lot Traceability
Materials Segregation Practices
Configuration Control
Deviations and Waivers
Supply Chain Management
Scope of Vendor Quality Control
Evaluating Vendor Quality Capability
Vendor Quality Planning
Post-Award Surveillance
Vendor Rating Schemes
Special Processes
Partnership and Alliances
Continuous Improvement
Effective Change Management
Roles
Goals
Mechanisms Used by Change Agents
Building Buy-in
Project Deployment
Selecting Projects
DMAIC/DMADV Methodology
Define Stage
Project Definition
Work Breakdown Structure
Pareto Diagrams
Project Charters
Resources
Top-Level Process Definition
Team Formation
Team Dynamics Management, Including Conflict Resolution
Stages in Group Development
Common Team Problems
Productive Group Roles
Counterproductive Group Roles
Management's Role
Measure Stage
Process Definition
Metric Definition
Establishing Process Baselines
Measurement Systems Analysis
Levels of Measurement
Definitions
Analyze Stage
Value Stream Analysis
Analyze Sources of Process Variation
Quality Function Deployment
Cause-and-Effect Diagrams
Scatter Diagrams
Determine Process Drivers
Correlation and Regression Analysis
Least-Squares Fit
Interpretation of Computer Output for Regression Analysis
Analysis of Residuals
Designed Experiments
Improve/Design Stage
Define New Operating/Design Conditions
Define and Mitigate Failure Modes
Process Decision Program Chart
Preventing Failures
Failure Mode and Effects Analysis
Control/Verify Stage
Performance Evaluation
Recognition and Reward
Principles of Effective Reward Systems
Training
Job Training
Developing a Structured OJT Program
Instructional Games, Simulations, and Role-Plays
Management of Human Resources
Motivation Theories and Principles
Maslow's Hierarchy of Needs
Herzberg's Hygiene Theory
Theories X, Y, and Z
Management Styles
Judgmental Management Style
Data-Based Management Style
Combination Data-Based/Judgment Management Style
Participatory Management Style
Autocratic Management Style
Management by Wandering Around
Fourth Generation Management
The Fifth Discipline
Resource Requirements to Manage the Quality Function
Performance Evaluation
Traditional Performance Appraisals
Criticisms of Traditional Employee Appraisals
Alternatives to Traditional Appraisals
Professional Development
Credentials
Professional Certification
Professional Development Courses
Achieving the Goals
Coaching
Situations That Require Coaching to Improve Performance
Forms of Coaching
Control Chart Constants
Control Chart Equations
Area under the Standard Normal Curve
Simulated Certification Exam Questions
References
Index
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