GEORGE LABOVITZ is president of Organizational Dynamics, Inc., an international consulting firm with headquarters in Burlington, Massachusetts. He is also a professor at the Boston University School of Management. Y. S. CHANG is an expert in Far Eastern management techniques, director of Boston University's Asian Management Center, and ODI's senior quality counsel. VICTOR ROSANSKY is ODI's vice president of consulting. He works with business leaders worldwide to plan and implement TQM.