Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Name: Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Availability: InStock
ISBN: 9780071773546

ISBN-10: 0071773541

ISBN-13: 9780071773546

Edition: 2011

Authors: Joseph A. Michelli

List price: $40.00

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Book details

List price: $40.00
Copyright year: 2011
Publisher: McGraw-Hill Education
Publication date: 5/24/2011
Binding: Hardcover
Pages: 320
Size: 6.40" wide x 9.30" long x 0.98" tall
Weight: 1.298
Language: English



Foreword



Acknowledgments



The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare



Commit to Care



Care Takes Vision, Clarity, and Consistency



Never Enough Care



Leave No Room for Error



Setting the Foundation: Safety Is a Matter of Culture



Safety-Science, Selection, and Challenge



Make the Best Better



Delivering Exceptional Outcomes Here and Now



Quality for Less and for All



Create the Future



High-Value Innovation-Leveraging the Risk of Excellence



Transformative Evolution



Service Serves Us



Service Experience-More than Just Pretty Words



Sustainable Success through Service without Bounds


Conclusion: Your Follow-up Care Plan











Notes


Sources


Index