Design for Operational Excellence A Breakthrough Strategy for Business Growth

ISBN-10: 0071768246
ISBN-13: 9780071768245
Edition: 2012
Authors: Kevin J. Duggan
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Book details

List price: $27.99
Copyright year: 2012
Publisher: McGraw-Hill Education
Publication date: 10/1/2011
Binding: Hardcover
Pages: 320
Size: 6.10" wide x 9.10" long x 1.00" tall
Weight: 1.342
Language: English

Kevin J. Duggan is the author of Creating Mixed Model Value Streams and the lead author of The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes. A sought after international speaker on Operational Excellence, Duggan has appeared on CNN Headline News and Fox Business Network as the expert in Lean Manufacturing. He lives in North Kingstown, RI.

Foreword
Acknowledgments
Introduction: The Return on Your Investment
Destination: Creating Operational Excellence
The Engine of the Business
The Myth of Improvement
The Leapfrog
Denning Operational Excellence
Creating the Road Map to Operational Excellence
Nine Tough Questions on Continuous Improvement
Preparing People to Jump
The First Question: Why Do We Do Continuous Improvement?
The Second Question: What Is the Best Way to Improve?
The Third Question: How Do We Know Where to Improve?
The Fourth Question: Why Do We Strive to Create Flow?
The Fifth Question: What Causes the Death of Flow?
The Sixth Question: What Would the Shop Floor Look Like if We Did Everything Right?
The Seventh Question: What Would the Office Look Like if We Did Everything Right?
The Eighth Question: What Would the Supply Chain Look Like if We Did Everything Right?
The Final Question: Where Will Our Continuous Improvement Journey Take Us?
The Eight Principles of Operational Excellence
The New Operations "Engine Design" for Operational Excellence
The First Principle: Design Lean Value Streams
The Second Principle: Make Lean Value Streams Flow
The Third Principle: Make Flow Visual
The Fourth Principle: Create Standard Work for Flow
The Fifth Principle: Make Abnormal Flow Visual
The Sixth Principle: Create Standard Work for Abnormal Flow
The Seventh Principle: Have Employees in the Flow Improve the Flow
The Eighth Principle: Perform Offense Activities
Extended Case Studies
Introduction to Case Studies
Parker Hannifin Corporation
IDEX Corporation
Hypertherm
Conclusion: Our Blueprint for Growth
Notes
Index

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