Design for Operational Excellence: a Breakthrough Strategy for Business Growth

Name: Design for Operational Excellence: a Breakthrough Strategy for Business Growth
Price: 25.05 USD
Availability: InStock
ISBN: 9780071768245

ISBN-10: 0071768246

ISBN-13: 9780071768245

Edition: 2012

Authors: Kevin J. Duggan

List price: $27.99

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Book details

List price: $27.99
Copyright year: 2012
Publisher: McGraw-Hill Education
Publication date: 9/16/2011
Binding: Hardcover
Pages: 320
Size: 6.10" wide x 9.20" long x 1.00" tall
Weight: 1.562
Language: English

Kevin J. Duggan is the author of Creating Mixed Model Value Streams and the lead author of The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes. A sought after international speaker on Operational Excellence, Duggan has appeared on CNN Headline News and Fox Business Network as the expert in Lean Manufacturing. He lives in North Kingstown, RI.



Foreword



Acknowledgments


Introduction: The Return on Your Investment



Destination: Creating Operational Excellence



The Engine of the Business



The Myth of Improvement



The Leapfrog



Denning Operational Excellence



Creating the Road Map to Operational Excellence



Nine Tough Questions on Continuous Improvement



Preparing People to Jump



The First Question: Why Do We Do Continuous Improvement?



The Second Question: What Is the Best Way to Improve?



The Third Question: How Do We Know Where to Improve?



The Fourth Question: Why Do We Strive to Create Flow?



The Fifth Question: What Causes the Death of Flow?



The Sixth Question: What Would the Shop Floor Look Like if We Did Everything Right?



The Seventh Question: What Would the Office Look Like if We Did Everything Right?



The Eighth Question: What Would the Supply Chain Look Like if We Did Everything Right?



The Final Question: Where Will Our Continuous Improvement Journey Take Us?



The Eight Principles of Operational Excellence



The New Operations "Engine Design" for Operational Excellence



The First Principle: Design Lean Value Streams



The Second Principle: Make Lean Value Streams Flow



The Third Principle: Make Flow Visual



The Fourth Principle: Create Standard Work for Flow



The Fifth Principle: Make Abnormal Flow Visual



The Sixth Principle: Create Standard Work for Abnormal Flow



The Seventh Principle: Have Employees in the Flow Improve the Flow



The Eighth Principle: Perform Offense Activities



Extended Case Studies


Introduction to Case Studies



Parker Hannifin Corporation



IDEX Corporation



Hypertherm


Conclusion: Our Blueprint for Growth


Notes


Index