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Preface | |
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Acknowledgments | |
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Introduction | |
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CPI Framework | |
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Why Another Book on CPI? | |
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Quality Methodology Performance | |
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Defining CPI (Continuous Process Improvement) | |
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Comparing CPI Methodologies | |
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Summary | |
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Identifying a CPI Opportunity | |
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Models for CPI | |
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Japan and Process/Quality Innovation | |
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Goals | |
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Successful Change Management | |
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Summary | |
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CPI Options | |
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What CPI Options and Benchmarks Are Available? | |
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TPS-Toyota Production System | |
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TQM-Total Quality Management | |
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TQC-Total Quality Control | |
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Lean | |
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Six Sigma | |
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QFD-Quality Functional Deployment | |
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Concept Management | |
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Breakthrough Thinking | |
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TOC-Theory of Constraints, Bottleneck Analysis, Constraint Analysis | |
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Process Reengineering | |
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ISO Standards | |
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Strategic Mapping | |
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Hoshin Planning | |
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Simulation/Modeling | |
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Summary | |
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What Are the Characteristics of Each Option? | |
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Integration | |
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Summary | |
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Mapping CPI Characteristics Against Your Problem | |
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Lack of Organizational Strategic Alignment with No Focus on Quality | |
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Materials Tracking Issues in Logistics | |
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Medical Lab Labeling and Reporting Errors | |
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Information Technology Programming Inefficiencies | |
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Poor Manufacturing Control of Production Activity | |
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Attorney's Office Workflow Inefficiencies | |
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High Quality Defect Rate in Printing Process | |
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Summary | |
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Executing the Improvement Process | |
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Identifying the Correct CPI Tool | |
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The Role of Measurement and Reward Systems | |
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Defining the Measurement System | |
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The Role and Purpose of Control Systems | |
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Summary | |
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The Role of Governance, Performance Reviews, Cascading, and Communication | |
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A Governance System | |
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Regular Performance Reviews | |
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A Methodology for Cascading | |
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A Communications Plan | |
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Summary | |
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World Class CPI | |
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"Moving the Needle" | |
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Summary | |
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Summary and Conclusions | |
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Index | |