Manager's Guide to Virtual Teams

ISBN-10: 0071754938
ISBN-13: 9780071754934
Edition: 2011
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Book details

List price: $13.99
Copyright year: 2011
Publisher: McGraw-Hill Professional Publishing
Publication date: 7/1/2011
Binding: Paperback
Pages: 240
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 0.682
Language: English

Kimball Fisher and Mareen Fisher are co-founders of The Fisher Group, Inc. and have worked with many Fortune 100 companies to implement high- performance management systems. They have consulted to clients in North America, Western Europe, Asia and Africa with companies such as Amoco, Apple Computers, Chevron, Corning, Delphi/Delco, Hewlett-Packard, Monsanto, Motorola, NBC, PepsiCo, Proctor and Gamble, The Port of Seattle, Shell, and Weyerhaeuser. The Fishers have trained thousands of managers. They are widely published and are popular speakers on teams, leadership and organization design. Kimball. Fisher is author of Leading Self-Directed Work Teams and co-author of Tips for Teams.

Preface
What Is a Virtual Team?
The Challenges of Working with Virtual Teams
Why Are Virtual Teams Becoming So Common?
Defining Virtual Teams
What's in This Book?
Manager's Checklist for Chapter 1
Managing Space, Time, and Culture
The Three Key Variables Affecting Virtual Teams
What Besides Geography Causes Cultural Distance?
Use Whatever Advantages You Have
Manager's Checklist for Chapter 2
The Seven Competencies of Effective Virtual Team Leaders
Key Competencies of Virtual Team Leaders
Distance Manager Effectiveness Assessment
Manager's Checklist for Chapter 3
What Virtual Team Employees Need from Their Manager
How Do You Control Distance Workers?
What Do Virtual Team Members Need from Their Leaders?
Manager's Checklist for Chapter 4
Bridging Cultural Differences
How Do Cultures Differ?
Dealing with Different Country-of-Origin Cultures
Cultural Self-Awareness Assessment
Manager's Checklist for Chapter 5
Starting Up (or Refocusing) a Virtual Team
Selecting Virtual Team Members
Orientation for New Virtual Team Members
Creating a Team Charter
Practical Tips for Chartering
Role Clarification
Operating Guidelines
Technology-Use Protocols
Setting Technology Protocols
Manager's Checklist for Chapter 6
Building Trust from a Distance
The Problematic E-Mail
Tips for Developing Trust
How Overcoming Isolation in Virutal Teams Builds Trust
Celebrating from a Distance
Manager's Checklist for Chapter 7
Using Telephonic Collaboration Technologies
Mini-Case Study: A Day in the Life of a Virtual Team Leader
Using Communication Technologies Effectively
Effective Phone Use
Telephone Tips
Effective Teleconferencing
Tips for Effective Teleconferences
Instant Messaging
Videophones
Manager's Checklist for Chapter 8
Using Videoconferencing and Internet-Based Collaboration Tools
Videoconferencing
Using E-Mail-Without Letting It Take Over Your Life
Web Conferencing
Using Whiteboards
Social Networking
Manager's Checklist for Chapter 9
Improving the Business IQ of Team Members
Understanding Your Business
Basic Economics
Understanding Customer Expectations
Working with Business Partners
Improving the Value Chain
Manager's Checklist for Chapter 10
Teaching Finance Fundamentals to Virtual Teams
Budgets
Calculating a Cost/Benefit Analysis
Understanding Profit
Reading Income Statements
Financial Terms and Concepts
Manager's Checklist for Chapter 11
Improving Communication and Feedback Skills
The Communication Process
Empathic Listening
Giving Feedback
Receiving Feedback
Manager's Checklist for Chapter 12
Creative Problem Solving for Virtual Teams
Six-Step Problem-Solving Process
Problem-Solving Tools
Creativity Tools
Manager's Checklist for Chapter 13
Managing Performance from a Distance
Performance Management Basics
Goal Setting and Accountability Systems
Mini-Case: Lars and the Disconnected Team Members
Six-Step Goal-Setting Process
Individual Development Plans
Socratic Coaching
Manager's Checklist for Chapter 14
Effective Decision Making over Distance
Decision-Making Challenges
Common Decision-Making Methods
Why Virtual Teams Usually Use Consensus
Reaching Consensus as a Virtual Team
Manager's Checklist for Chapter 15
Virtual Team Building
Two Types of Team Building
Assessing Virtual Team Effectiveness
Road-Tested Team-Building Examples
Manager's Checklist for Chapter 16
Maintaining a Balanced Personal and Work Life
The Work and Home Life Balance Problem
A Brief History of Organizational Design
The Technology Tether
The Personal System
Tips for Working at Home
Manager's Checklist for Chapter 17
Index

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