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Prologue | |
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Introduction | |
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Acknowledgments | |
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A Letter from the Next Generation | |
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Developing the Business Case | |
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Who Should Address This Challenge? | |
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Developing the Sustainability Business Case at the Company Level | |
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Workforce | |
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Customers | |
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Regulations | |
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Developing the Sustainability Business Case at the Project Level | |
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Chapter Summary-Key Points | |
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Notes | |
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Sustainability and the Collaborative Management Model | |
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The Paradox | |
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New Levels of Organizational Complexity | |
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Evolution of the Six Sigma Leadership Framework | |
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Six Sigma as a Leadership Framework | |
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The Collaborative Leadership and Governance Model | |
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Developing a Set of Leadership and Management Practices | |
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Annual Planning and Strategy Development Workshop | |
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CMT Strategic Planning Dialogue Agenda | |
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Midpoint Dialogue Session | |
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Weekly Reviews and Alerts Dialogue | |
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Collaborative Management Process Summary | |
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The Need for Real-Time Performance Data | |
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The Role of the Facilitator/Coach | |
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Moving from Model to Practical Application | |
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The Key to Breakthrough Performance | |
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The Need for Discipline and a Collaborative Leadership Environment | |
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Chapter Summary-Key Points | |
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The Sustainability Transfer Function | |
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Transfer Functions and Why They Are Important | |
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Building the Sustainability Transfer Function | |
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The Transfer Function for Office Waste | |
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The Role of Location | |
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The Transfer Function for Office Water | |
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Conclusion | |
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Chapter Summary-Key Points | |
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Notes | |
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Sustainability Measurement and Reporting | |
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Reporting Overview | |
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Benefits and Drivers for Reporting | |
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Brand | |
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Track Progress toward Goals | |
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Regulatory Compliance | |
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Shareholder Pressure/Securities and Exchange Commission (SEC) Guidance | |
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Reporting and Measurement Standards/Protocols | |
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The Greenhouse Gas Protocol | |
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The Global Reporting Initiative (GRI) | |
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The Climate Registry | |
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The Carbon Disclosure Project (CDP) | |
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International Standards Organization (ISO) | |
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Process and/or Tools | |
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Consider Business Goals | |
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Consider GHG Accounting Principles | |
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Define Organizational Boundaries | |
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Define Operational Boundaries | |
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Select Base Year | |
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Identify Emissions Sources/Calculate Emissions | |
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Verify Inventory | |
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Reporting Emissions | |
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Establish a GHG Reduction Target | |
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Examples of Voluntary Reporting Initiatives | |
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Sustainability Investment-Rating Agencies | |
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Buildings | |
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Chapter Summary-Key Points | |
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Transformational Change and the Power of Teams | |
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Why Green Project Teams Fail | |
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Uncertainty of Purpose, Lack of Goal Clarity | |
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Narrow Focus | |
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Lack of Authority | |
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Insufficient Data and Tools for Analyzing the Data | |
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Weak Leadership | |
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Eliminating the Potential Failure Modes | |
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The Six Sigma Methodology for Driving Team Success | |
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Development of Detailed, One-Page Team Charters | |
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Business Case | |
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Opportunity Statement | |
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Goal Statement | |
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Project Scope | |
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Team Selection | |
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Team Charter Evaluation | |
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Establishing a Supporting Leadership Structure | |
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Sponsors | |
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Champions | |
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Team Leader | |
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Adoption of a Consistent Team Problem-Solving Model Known as DMAIC | |
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Define | |
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Measure | |
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Analyze | |
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Improve | |
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Control | |
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Blitz Teams | |
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Summary of DMAIC | |
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Change Management | |
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Do You Change or Just Think about Change? | |
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Myriad Theories, Universal Formula | |
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Create a Shared Need | |
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Shape a Vision | |
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Mobilize Commitment | |
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Monitor Progress | |
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Make the Change Last | |
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Organized for Change | |
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Leading Change | |
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Six Sigma Integrated Team Framework as a Model for Driving Transformational Change | |
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Sponsors' Launch | |
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Champions' Launch | |
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Project Launch | |
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DMAIC, Blitz Teams, Organization-Wide Adoption | |
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Putting It All Together | |
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The Six Sigma Methodology Applied to Sustainability Projects | |
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Background | |
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Define | |
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Measure | |
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Analyze | |
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Improve | |
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Control | |
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Chapter Summary-Key Points | |
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Note | |
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Sustainability and Real Estate | |
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Real Estate Decisions Relating to Energy and the Environment | |
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The Right Steps in the Right Order | |
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Reduce Your Space Requirements | |
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Factor Carbon into Location Decisions | |
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Transportation | |
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Energy and Water Consumption | |
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Electrical Power Sources | |
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Site Selection for New Space | |
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Physical Risk of Climate Change | |
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Apply Green Standards to New Buildings or Space | |
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Existing Building Operations and Retrofits | |
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Engage Employees in Support of Green Initiatives | |
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Green Leasing | |
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Financing Multitenant Building Retrofits and Existing Lease Constraints | |
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Measuring Success and Environmental Reporting | |
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Chapter Summary-Key Points | |
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Notes | |
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Six Sigma Sustainability Project Examples | |
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Selecting Projects | |
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Example Project: Reducing Cost and Carbon Through Energy Efficiency in Office Buildings | |
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Example Project: Reducing the Environmental Impact of Company Office Space through Increased Office Space Agility | |
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Example Project: Greening Leased Space | |
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Define | |
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Measure | |
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Analyze | |
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Improve | |
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Control | |
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Chapter Summary-Key Points | |
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Notes | |
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Design for Six Sigma | |
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Designing the Corporate Sustainability Program Using the House of Quality | |
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Identify and Prioritize Customer Requirements | |
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Translate Customer Requirements into Measurements That Reflect Those Requirements | |
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Set Performance Targets | |
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Identify Critical Process Features Required to Achieve Performance Targets | |
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Design the Processes That Will Meet the Critical Features | |
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Design and Innovation in Projects Using DMADV | |
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Measure Phase: Operational Definitions | |
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Chapter Summary-Key Points | |
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Stakeholder Management | |
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Defining Stakeholder Management | |
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Understanding Stakeholder Needs | |
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Converting Needs to Requirements | |
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The Stakeholder's Type and Level of Influence on the Sustainability Project/Initiative | |
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Assignment of a Team Member to Own a Stakeholder Relationship and Drive the Strategy | |
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Likelihood/Degree of Stakeholder Support/Opposition to a Project and Associated Factors | |
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The Web of Stakeholder Groups | |
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Conclusion | |
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Chapter Summary-Key Points | |
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Notes | |
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Conclusion Letters to Tomorrow's Corporate Leaders | |
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Letter to Tomorrow's Chief Sustainability Officer | |
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Letter to Tomorrow's Corporate Real Estate Leader | |
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Business Case Template and Examples | |
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Sustainability Transfer Function | |
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Sample Energy Conservation Opportunity Evaluation Checklist for an Office Building Assessment | |
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Sample High-Level Process Map for Energy Conservation in an Office Facility | |
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Sample Functional Performance Criteria for Enterprise Carbon Accounting Software | |
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Index | |