Conversations for Change 12 Ways to Say It Right When It Matters Most

ISBN-10: 0071745289
ISBN-13: 9780071745284
Edition: 2011
List price: $34.95 Buy it from $3.00
eBook available
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Used Starting from $11.82
New Starting from $16.85
eBooks Starting from $20.00
Buy
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Italian Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
Portuguese Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
Spanish Grammar Online content $4.95 $1.99
Add to cart
Study Briefs
German Grammar Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $34.95
Copyright year: 2011
Publisher: McGraw-Hill Professional Publishing
Publication date: 9/13/2010
Binding: Paperback
Pages: 256
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 0.990
Language: English

Shawn Kent Hayashi is the founder of The Professional Development Group (www.TheProfessionalDevelopmentGroup.com) and author of five business communication books. Using an assessment-based approach, her company helps people improve their emotional intelligence, communication skills, build stronger relationships and teams, and make more effective presentations. She also helps clients apply the assessment methodology in their own organizations. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis. She also serves on the boards of several professional organizations.

Acknowledgments
Introduction
Foundations for Every Conversation
Emotional Intelligence
Values: Workplace Motivators
Communication Styles
The 12 Conversations
Overview of the 12 Conversations
Conversation for Connection
Conversation for Creating New Possibilities
Conversation for Structure
Conversation for Commitment
Conversation for Action
Conversation for Accountability
Conversation for Conflict Resolution
Conversation for Breakdown
Conversation for Withdrawal and Disengagement
Conversation for Change
Conversation for Appreciation
Conversation for Moving On
Putting It All Together: The Conversation Map
Index

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×